This is a Head of Technology, Administration Platforms role with MUFG Pension & Market Services based in Parramatta, NSW, AU MUFG Pension & Market Services Role Seniority - senior More about the Head of Technology, Administration Platforms role at MUFG Pension & Market Services About the role MUFG Retirement Solutions is seeking a Head of Technology, Administration Platforms to lead the strategy, delivery, and operation of our core internal technology platforms that underpin day‑to‑day business operations. This is a senior leadership role accountable for ensuring our administration platforms are resilient, secure, scalable, and fit for the future. You will define and execute the strategic roadmap for operating platforms, lead large‑scale modernisation initiatives, and ensure platforms meet regulatory, cyber security, and operational resilience requirements. Working closely with senior leaders across Operations, Cyber Security, Risk, Finance, and Transformation, you will play a critical role in lifting digital maturity and enabling sustainable business performance. In this leadership role you’ll be responsible and accountable for Strategy & Platform Ownership Own and execute the strategic roadmap for core administration platforms, aligned to enterprise strategy and operational resilience objectives. Lead platform modernisation initiatives including cloud transformation, platform consolidation, and lifecycle management. Provide thought leadership on emerging technologies, automation, modern engineering practices, and platform operating models. Technology Delivery & Operations Lead enterprise‑scale technology delivery, ensuring initiatives are delivered on time, to quality, and with clear business value. Oversee multi‑year platform programs, upgrades, and integrations, ensuring adherence to architecture standards and governance frameworks. Embed modern delivery practices including Agile, DevOps, CI/CD, and automation. Own the end‑to‑end performance, stability, resilience, and security of core platforms. Ensure platforms meet service levels, regulatory obligations, cyber security standards, and business continuity requirements. Oversee operational monitoring, incident management, capacity planning, patching, and change management. Establish and enforce technology standards, SLAs, controls, and performance metrics across the platform ecosystem. Embed technology risk management, including operational resilience, cyber risk, third‑party risk, and technical debt. People Leadership Lead and develop high‑performing teams across platform operations, delivery, and service management. Build capability in modern engineering practices, automation, and platform management. Foster a culture of accountability, collaboration, innovation, and continuous improvement. Support career development, mentoring, and ongoing upskilling aligned to MUFG’s values and performance culture. Stakeholder & Vendor Management Act as a trusted advisor to Chief Operations and Technology officer (COTO) and other senior executives on platform performance, technology risk, and strategic investment decisions. Partner with business leaders to understand operational needs and ensure platforms support efficient, scalable, and resilient processes. Manage relationships with strategic vendors, partners, and service providers. What you'll bring 10 years’ senior leadership experience across technology delivery, platform ownership, or enterprise systems. Proven experience leading enterprise‑scale technology platforms across both delivery and operations. Strong background in cloud technologies, automation, DevOps, API management, and modern engineering practices. Demonstrated experience operating in regulated or complex environments, with strong alignment to cyber security and technology risk management. Strategic thinker with the ability to translate complex technology concepts into clear business value. Exceptional leadership skills with experience developing high-performing technical teams. Ability to translate complex technology concepts into clear business outcomes. Exceptional stakeholder engagement and communication skills, including influencing at executive level. Experience supporting operational resilience and regulatory obligations in financial services. Degree in Information Technology, Engineering, Computer Science, or a related discipline and relevant certifications (e.g. ITIL, Agile, Cloud, DevOps). Some of our Employment Benefits Flexible and Hybrid Working – enabling our employees to work in the office and at home Purchased Leave, Parental Leave, Volunteer Leave, Gender transition leave, Well-being leave Employee Recognition Program - to recognise people who are demonstrating our values and Company purpose. Talent Referral Program Salary Sacrificing via Superannuation Employee Assistance Program Learning & Development - Development at your fingertips via self-paced learning, including educational assistance support Employee discounts – Access discounted rates and offers from a variety of providers including Bupa and Microsoft! Novated Car Leasing Culture at MUFG Pension & Market Services We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive, and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our company and together we will achieve our full potential. We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities. How to apply Ready to take the next step in your career? Apply now with your resume and detailed cover letter highlighting your skills, experience, and why you would be a good fit for the role. Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening including police and employment history checks prior to commencement of employment Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the MUFG Pension & Market Services team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities ️ Defining strategic roadmap Leading technology delivery Developing high-performing teams Key Strengths Leadership in technology delivery ☁️ Cloud technologies expertise Stakeholder engagement Strategic thinking Team development Regulatory compliance A Final Note: This is a role with MUFG Pension & Market Services not with Hatch.
