This is a Strategic IT Business Partner - Salvos Stores role with The Salvation Army Australia based in Blackburn, VIC, AU The Salvation Army Australia Role Seniority - mid level, senior More about the Strategic IT Business Partner - Salvos Stores role at The Salvation Army Australia Number of Positions Available: 1 ABOUT US The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity. About the Role: We are seeking an IT Business Partner (Salvos Stores) for a Permanent Full-Time opportunity at location: THQ Blackburn, VIC. Purpose of the Role: The IT Business Partner is a strategic advisor and trusted collaborator who connects technology, people and purpose to enable The Salvation Army’s mission and community outcomes. The role translates mission and business goals into practical, sustainable technology roadmaps that deliver value, are operationally feasible and aligned with funding and regulatory requirements. The IT Business Partner builds strong relationships, identifies opportunities to improve insight, decision making and service delivery, and partners with delivery teams to ensure successful outcomes for stakeholders and the communities we serve. Key Roles and Responsibilities: Strategic Partnership Act as a strategic advisor to senior leaders, aligning technology direction with organisational priorities and mission Lead the development of forward-looking technology roadmaps to enable long-term capability and growth Demand Shaping and Portfolio Planning Shape and influence demand by aligning business outcomes with strategic technology investment priorities Govern portfolio planning and prioritisation, balancing value, risk, cost, and organisational capacity Solution Shaping and Delivery Facilitate cross-functional co-design of strategy and technology concepts that are fit for purpose and optimise customer value As the voice-of-customer, oversee the design of scalable, sustainable solutions aligned to enterprise architecture and strategic goals Provide leadership oversight to ensure delivery outcomes, risk management, and realisation of business benefits Value, Insight and Continuous Improvement Champion a customer-centric, value-driven approach, defining success measures and ensuring measurable business impact Drive a culture of continuous improvement through data-led insights, feedback, and service optimisation Governance, Risk and Compliance Provide leadership oversight to ensure compliance with regulatory, security, and organisational standards Uphold robust governance and risk management practices across the technology portfolio Education and Qualifications Required: Tertiary qualifications in IT, Business or related field, or equivalent experience Strong stakeholder engagement, influencing and negotiation skills across business and technology Proven leadership in delivering large-scale, technology-enabled transformation Strategic, outcome-focused mindset with a strong emphasis on value realisation Skilled in human-centred discovery, co-design, and iterative delivery – shaping solutions through customer insight rather than technology first Experience in financial planning, budgeting, and forecasting for technology initiatives Strong business analysis capability with sound technical acumen Experience operating in complex, multi-stakeholder environments (NFP, health, or government desirable) Skills and Attributes: Strong stakeholder engagement and influencing skills, with the ability to build trust quickly Excellent analytical and problem-solving capability, clearly articulating issues, options, and trade-offs Ability to lead and manage multiple concurrent initiatives in complex environments Comfortable navigating ambiguity and driving ideas from concept to delivery Consultative, collaborative, resilient, and outcome-driven, with a focus on continuous improvement Requirements of the role: A National Criminal History Check is required What we offer As a registered NFP we offer our eligible employees real and meaningful benefits such as; NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit ($2,650) Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities. Ongoing training and development opportunities that enhance on the job skills and proficiency. Flexible working conditions Purpose driven career which has positive social and sustainable outcomes Employee Assistance Program - Independent confidential counselling service; Opportunity for career development. An inclusive culture of dedicated, passionate and professional team members Positively supporting and impacting the lives of others through your career contribution The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people. The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check. We value Integrity, Compassion, Respect, Diversity, and Collaboration Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the The Salvation Army Australia team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities ️ Acting as a strategic advisor Leading technology roadmaps Facilitating cross-functional co-design Key Strengths Stakeholder engagement Analytical and problem-solving skills Leadership in technology transformation Financial planning Human-centred design Complex environment navigation A Final Note: This is a role with The Salvation Army Australia not with Hatch.
