At Ingenia, we’re all about building belonging. As an ASX 200 listed company, Ingenia owns and operates a growing network of over 100 lifestyle communities and holiday parks across Australia. Our portfolio includes over 15,700 income-generating sites, with more than 11,000 residents calling our communities home each day, and over 1.2 million guest nights enjoyed annually across our holiday parks. Whether someone is staying for a weekend or settling in for years, we’re focused on creating warm, inclusive spaces where people truly feel at home. Our people care deeply; about their work, their communities, and making a real difference. We’re bold, customer-focused, and always improving. At Ingenia, you’re empowered to grow, contribute, and create moments that matter. Do what matters. Know you matter. Join us and help bring great experiences to life, starting with you! Due to business growth, we are currently hiring a Settlements Lead based out of the Brisbane region. Reporting to the Community Sales Manager, this role will see you coordinate the end-to-end settlement activities across Ingenia Communities. You’ll be the trusted point of contact for clients, internal teams, and external partners, ensuring a smooth, positive, warm, and compliant experience at every stage of the Sales/Settlement lifecycle. Benefits Heavily discounted accommodation at Ingenia Holiday Parks Employee share options Retailer discounts Novated Lease options Up to 26 weeks paid parental leave Key Responsibilities Guide customers through the settlement journey from deposit to settlement, delivering a smooth, compliant and positive experience Coordinate settlement documentation, key dates and readiness while managing settlement pipelines across the community Deliver thoughtful customer touchpoints and support community events in line with the Ingenia Way Maintain accurate CRM records, uphold governance requirements and support the Sales Manager with overflow activities as needed Work collaboratively with sales, project, legal and marketing teams to resolve issues and mitigate risks About You Customer‑focused and empathetic, with a genuine passion for supporting people through major life decisions Experienced managing multiple customers or accounts at different stages of a sales or home settlement journey A strong communicator who builds trust, adapts messaging and works well with diverse stakeholders Detail‑oriented, organised and proactive in managing documentation, timelines and risks Results‑driven, adaptable and comfortable working in a community‑based, onsite environment Recruitment Process Apply via Ingenia’s website (no cover letter needed) Phone conversation with Talent Acquisition team Interviews Background Checks Receive your offer, and join your team that values your contribution and collaboration All applicants must be able to work in Australia and provide evidence of working rights, as well as undergo a National Police Check. To learn more about what it’s like to work with Ingenia, take a look at our LinkedIn page here.
