Director, Payment Strategy and Outcomes Delivery Employment Type: Ongoing Classification / Band: Senior Executive Band 1 Remuneration: $270,000, negotiable; total remuneration package includes superannuation Location: Sydney CBD, Flexible working options available Role Description: Secure Online Link Role Commencement: July 2026 Applications Close: Monday 18 May 2026 at 9:59 am Stepping into the heart of the NSW Government NSW Treasury sits at the centre of government as the principal adviser on financial, economic and fiscal matters for the State. As the Director, Payment Strategy and Outcomes Delivery, you will operate at this centre shaping how payments are designed, delivered and experienced across NSW Government. This role offers a rare opportunity to apply deep payments expertise at scale, using the State’s voice to influence the wider payments ecosystem while delivering tangible outcomes for citizens, businesses and government agencies. You will work across government and with industry partners to modernise payment systems in a way that is efficient, secure, inclusive and future‑focused. We consider work-life balance a key feature of life at Treasury. You will have a high degree of autonomy to structure your work schedule around times to suit both your life outside of the workplace and in line with deliverables. Enrich your career with NSW Treasury as Director, Payment Strategy and Outcomes Delivery As Director, Payment Strategy and Outcomes Delivery, you will lead the development and execution of the NSW Payment Strategy and play a key role in driving whole‑of‑government payments reform. This is a senior leadership role for a confident payments expert who can combine strategic thinking with delivery discipline, act as a trusted advisor to agencies, and work in partnership with banking and financial services providers to unlock innovation and better outcomes. Treasury offers flexible working arrangements, access to senior executive development, and the opportunity to lead reform initiatives with real impact across NSW. Reporting line The Director, Payment Strategy and Outcomes Delivery reports to the Executive Director within the Procurement Reform and Banking / Banking and Financial Services division of NSW Treasury. Read more about your future Group and Division . Operating environment This role operates in a complex and rapidly evolving payments and banking environment where policy, technology, regulation and industry innovation intersect. You will lead change through influence rather than mandate, working with a small direct team and across matrixed delivery models with agencies, shared service platforms and banking partners. Success requires sound judgement, resilience and the ability to navigate ambiguity, manage competing priorities and engage confidently with senior stakeholders while delivering high‑quality strategic advice and outcomes. What you’ll do (and why it matters) Lead the development and ongoing refinement of the NSW Payment Strategy and policy framework , setting a clear direction for whole‑of‑government payments reform. Drive sector‑wide initiatives to modernise payment systems, improve efficiency and security, and support safe and inclusive payment outcomes. Act as the business owner for the State’s payments platform , working with platform owners to shape the strategic roadmap for banking and payments infrastructure. Provide independent, expert advice to NSW Government agencies , helping them understand their context, identify opportunities for improvement and navigate complex payments decisions. Build and sustain strong partnerships with banking and financial services providers , leveraging industry capability and innovation to deliver better outcomes for government. Establish and lead governance forums that align agencies and partners, manage risk and track delivery of reform outcomes. Monitor emerging risks and opportunities across the payments landscape and advise government on implications for economic, fiscal and service delivery objectives. How you will create a positive impact for the people of NSW Improving how government pays and is paid, supporting efficient, secure and reliable payment systems. Enabling better services, helping agencies adopt payment solutions that improve user experience and protect vulnerable citizens. Using scale for influence, leveraging the size and voice of NSW Government to positively shape payments innovation and industry outcomes. Providing trusted guidance, acting as an independent advisor to agencies and a confident partner to industry. Delivering lasting reform, driving coordinated, well‑governed change with measurable outcomes over time. About you You are a senior payments or banking leader with deep, practical experience delivering payment capabilities within complex business and technology environments. You understand how payments operate end‑to‑end across customer journeys, platforms, risk, regulation and commercial models, and you can apply this expertise at scale. You are motivated by the opportunity to shape outcomes across an entire system, not just a single organisation. You bring strong commercial judgement and industry credibility , and you are comfortable engaging at senior levels across government and the financial services sector. You can translate industry insight into clear, practical advice, and you have the confidence to act as an independent voice, constructively challenging, guiding decision‑making and helping organisations navigate change. You thrive in environments where influence matters more than authority . You build trust quickly, foster strong partnerships and align diverse stakeholders around shared outcomes. You are adept at working with executives, regulators, platform owners and delivery teams to turn strategy into sustained reform. You are both strategic and pragmatic , able to set direction, establish governance and oversee complex programs while staying close enough to delivery to ensure outcomes are realised. As a leader, you create clarity and momentum . You lead through expertise and collaboration, develop high‑performing teams and bring resilience and persistence to long‑term transformation agendas. Investing in you We value our employees, and this commitment is reflected in the development we offer. Our Leading at Treasury curriculum comprises leadership programs to improve your effectiveness at every stage of your career. Through a mix of self-paced, online learning, in-person workshops and formal programs, you will learn how to lead, influence and engage others. Read more about our benefits . Interested in working with us? Read the role description to learn more about the role and submit your application ONLY via the I Work for NSW jobs platform. The successful candidate is expected to commence in the role from July 2026 . Application process: an up-to-date resume detailing your knowledge, skills, and experience in relation to the role. complete pre-screening questions as part of the application process. partake in a behavioural based interview and undergo additional assessments if shortlisted. A talent pool may be created for ongoing and temporary opportunities in the same role or grade that may become available over the next 18 months. Read more about what to expect in the hiring process . Eligibility To be eligible to apply for ongoing employment at NSW Treasury, you must be an Australian or New Zealand citizen or permanent resident of Australia. NSW Treasury does not provide relocation expenses, nor can we support employer-sponsored work visas unless specifically referenced in the advertisement. The successful candidate will be required to undergo background checks and provide confirmation of tertiary academic qualifications before commencement. Our Commitment to Diversity, Inclusion and Belonging NSW Treasury is committed to building a workforce that reflects the diverse communities we serve, where everyone feels welcome, supported and able to contribute and do their best work. We are committed to fair and equitable recruitment processes and encourage applications from people of all backgrounds, including First Nations peoples, people with disability, people of all ages and genders, LGBTQIA people, and people from diverse cultural, linguistic and religious backgrounds. We actively support workplace and recruitment adjustments to remove barriers and enable equitable participation. If you require an adjustment or assistance at any stage of the recruitment process, please contact the Talent Advisor listed on the job advertisement or visit the following link for more information: https://www.nsw.gov.au/departments-and-agencies/nsw-treasury/about-us/careers As a Disability Confident Recruiter, NSW Treasury is committed to inclusive and accessible recruitment and supports adjustments so candidates with disability can participate fairly at every stage. As a Level 1 Activate Carer Employer, we recognise and support employees with caring responsibilities through inclusive and flexible workplace practices. Any questions? Visit our Careers Centre or contact our Head of Talent Acquisition Ken Boots ken.boots@treasury.nsw.gov.au Close of applications 9:59 am Monday 18 May 2026 A concurrent search is also underway Click “Apply” to start your application
