Quatro Group is seeking an experienced Restoration Claims Manager for an industry leader in recovery, specialising in Flood, Fire, and Mould restoration t o join their team and take the lead on our most complex, high-value, and commercial property restoration claims . What's on offer: $80,000 to $110,000 super Fast tracked career progression Great company culture and supportive environment Excellent work life values The Role: In this senior leadership position, you won't just manage claims; you will project manage them from end-to-end. You will be the primary point of contact for insurers, loss adjusters, and commercial clients, ensuring every project is handled with transparency and professionalism. The Role In this senior leadership position, you won't just manage claims; you will project manage them from end-to-end . You will be the primary point of contact for insurers, loss adjusters, and commercial clients, ensuring every project is handled with transparency and professionalism . Key Responsibilities: Oversee large-loss insurance claims, ensuring they are resolved profitably and in compliance with all regulatory standards. Collaborate with field technicians to design customized restoration plans for unique, site-specific challenges. Review and approve detailed scopes of work, restoration budgets, and cost estimates. Provide technical guidance and coaching to Level 1-3 claims team members to build departmental capability. Maintain 100% accurate documentation in Prime, submit quotes via Xero within 24 hours, and hit strict SLA milestones. What We’re Looking For Minimum 4 years in insurance claims management, ideally within restoration, construction, or property damage. Proven track record of managing large-loss events and high-value commercial claims. Hands-on experience with Prime (or similar claims software) and Xero is required. Exceptional stakeholder engagement skills for liaising directly with insurers and commercial clients A Diploma or higher in Insurance, Business, Building/Construction, or Restoration. IICRC Certifications are highly regarded. This role offers the opportunity to drive continuous improvement and operational performance across their entire claims function. Operating under the Clerks - Private Sector Award 2020 and are committed to professional development and leadership training. Apply Now If you’re an experienced restoration Claims Manager ready to take a step forward in your career, Apply now or email your resume to jobs@quatrogroup.au
