Job Description When customers come to us, they’re often facing some of life’s toughest challenges. As a Claims Team Manager at TAL, you’ll create an environment where people are supported—both customers and your team. By leading with care, consistency and purpose, you’ll help deliver fair and thoughtful claims experiences while fostering a culture of trust, learning and continuous improvement. Your impact will be tangible and lasting, helping ensure we show up for people when it matters most and stay true to our promise of being there when it counts. In this role you will: Lead a claims portfolio that delivers fair, timely outcomes while balancing customer care, return‑to‑health and sustainable claims costs. Create consistently positive customer experiences by resolving escalations and using insights to lift service quality. Champion strong risk, compliance and ethical decision‑making to protect customers, TAL and community trust. Develop a high‑performing team by building capability, confidence and accountability through clear leadership and coaching. Enable effective claim decisions by supporting complex matters and providing expert guidance beyond delegated authority. Drive continuous improvement by embedding better ways of working that strengthen claims quality, efficiency and consistency.
