Job Description The purpose of this role is to provide senior technical leadership and act as the the escalation point for complex, high‑impact technology issues, ensuring the stability, reliability, and security of critical systems that support clinical and operational functions at Epworth sites. The position exists to resolve the most challenging technical problems, drive permanent fixes, and reduce technical debt across the environment through expert troubleshooting, root‑cause analysis, and collaboration with infrastructure, application, and vendor teams. Responsible for uplifting the capability of Technology Coordinators and site‑based support teams, you will provide mentoring, technical guidance, and solution validation to ensure consistent, high‑quality service delivery. By maintaining expertise across infrastructure, applications, networks, and integrated clinical systems, you will ensure that escalations are handled efficiently, accurately, and in alignment with organisational standards and ITIL practices. This position ensures that critical technology services remain stable, secure, and optimised, enabling staff and doctors to deliver safe, uninterrupted patient care and ensuring the organisation can operate with confidence in its technology foundations. You will make an impact by: Strengthening system reliability, performance, and security. Conducting proactive health checks. Ensuring compliance with patching and configuration baselines. Identifying opportunities for automation and continuous improvement. Contributing to a more mature, resilient, and efficient technology environment. Position Description Inherent Requirements
