This is a Director, Delivery Unit Programs and Policy role with NSW Department of Customer Service based in AU NSW Department of Customer Service Role Seniority - senior More about the Director, Delivery Unit Programs and Policy role at NSW Department of Customer Service Premier’s Department Director, Delivery Unit Programs and Policy You. At the centre of big ideas. Strategic leadership role driving the delivery of complex initiatives that support the NSW Government’s most significant priorities. Opportunity for an experienced senior leader to work at the centre of government Ongoing, Senior Executive Band 1, opportunity based in Martin Place Sydney with flexible working options and competitive remuneration. About the Role As Director, Delivery Unit, Policy and Programs, you will lead a specialised multidisciplinary team from the heart of government to drive the efficient and effective delivery of the NSW Government’s strategic priorities. You will provide delivery assurance through coordination, monitoring and reporting, and support to agencies to achieve State priorities. Operating with a high degree of autonomy, you will provide strategic, evidence‑based advice to the Premier, Ministers, Cabinet and senior executives on delivery risks and strategies. This is a critical role responsible for accelerating delivery and resolving systemic challenges in whole-of-government policy and program implementation where outcomes depend on strong intergovernmental and cross-agency collaboration. You will play a key role in building strong intergovernmental and cross-sector partnerships, influencing and aligning stakeholders, and catalysing action across government. This role is an opportunity to bring your expertise in designing sophisticated tracking and monitoring systems; gathering and analysing high volumes of performance data to identify delivery risks and efficiency opportunities; unblocking systemic barriers; and developing practical solutions to assure delivery of the government’s highest priorities. You will facilitate and enable whole-of-government decision‑making and longer‑term planning, embedding an agile model of delivery assurance to support the Government’s priority issues. You will help remove barriers to delivery of statewide priorities and ensure measurable outcomes for communities across New South Wales. You will join the Delivery and Engagement Group, Social and Community Branch in the work encompassing the coordination and delivery of high‑profile, multi‑agency projects, policy reforms, and programs that promote social inclusion, community wellbeing, and government priorities. To learn more about the role please review the Role Description. About you You have a proven track record driving outcomes through delivery assurance: You lead complex, high‑profile initiatives end‑to‑end, setting clear priorities, establishing fit‑for‑purpose governance and reporting, and using performance insights to manage risks, unblock barriers and deliver measurable outcomes at pace. You’re a trusted strategic advisor and clear, influential communicator: You translate complex issues into clear, compelling advice for senior executives, Ministers and Cabinet, navigating sensitivities and building confidence in recommended pathways. You thrive when designing systemic data driven solutions: You analyse system‑wide impacts, draw on evidence from multiple sources (including data, stakeholder insight and lived experience), and design practical options that address root causes of delivery blockages and enable sustainable delivery across government. You lead and develop high‑performing inclusive teams You create an inclusive, accountable culture where people are empowered to deliver; you coach and develop talent, set clear expectations, and manage performance to a high standard in a fast‑paced, high‑stakes environment. You build alignment through partnerships: You build and sustain trusted relationships across government, community and industry, bringing diverse stakeholders together to align on shared outcomes, negotiate solutions and maintain momentum in complex and contested settings. We value diverse experiences. Even if you're not sure you meet all requirements, we encourage you to apply. Why Join Us? Flexible Working: Broad range of flexible working arrangements Career Development: Ongoing learning through expert-led sessions, online training, and professional development opportunities Wellbeing Support: Access to employee assistance program, fitness passport program, and wellbeing initiatives Inclusive Culture: Staff-led networks including Aboriginal Staff Advisory Committee, Diversity & Inclusion Network, and Young Professionals Network How to Apply Click ‘Apply Online’ and submit your application including: A resume detailing relevant knowledge, skills and experience (maximum 6 pages) A cover letter addressing how you meet the requirements of the role (maximum 2 pages) Closing date: Tuesday, 19 May 2026 (9:59 AM) Salary: Senior Executive Band 1. Total remuneration package will be negotiated upon offer. Hiring Manager: Sophie Murray-Farrell, A/Executive Director via sophie.murray-farrell@premiersdepartment.nsw.gov.au About the Premier's Department Connecting to Deliver from the Heart of Government The Premier's Department leads the state's 430,000 public servants, driving collaboration and the delivery of whole-of-government priorities. Learn more about the department and a career at Premier’s Department. Our Commitment We welcome and encourage applicants from diverse backgrounds, including Aboriginal and Torres Strait Islander people, the LGBTQIA community, people with disability, people with caring responsibilities, people from culturally and linguistically diverse backgrounds, veterans and other diverse communities. The Premier's Department acknowledges the Traditional Custodians of the lands where we work and live. We pay respect to Ancestors and Elders past and present. We recognise and learn from the strengths of First Nations peoples of New South Wales and their continuing connection to, and unique cultural and spiritual relationship with, Country. Additional Information Reasonable Adjustments: The selection process will include assessment techniques to determine your suitability. You can request reasonable adjustments at any stage by indicating in pre-screening questions, contacting the Talent Team at PCT@premiersdepartment.nsw.gov.au, or reaching out to the hiring manager. Talent Pool: A talent pool may be created from this recruitment process. If eligible, you may be contacted for ongoing and temporary opportunities in the same role or grade that become available over an 18-month period. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the NSW Department of Customer Service team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Leading multidisciplinary teams Providing strategic advice ️ Facilitating decision-making Key Strengths Delivery assurance ️ Strategic communication Data-driven solutions Team leadership Partnership building Project management A Final Note: This is a role with NSW Department of Customer Service not with Hatch.
