This is a Senior Associate, Policy role with NSW Department of Customer Service based in AU NSW Department of Customer Service Role Seniority - senior More about the Senior Associate, Policy role at NSW Department of Customer Service Premier’s Department Senior Associate, Policy You. At the centre of big ideas. Shape state-wide reform with high-impact, cross-agency policy work. Bring advanced problem-solving, policy and project management expertise to support Emergency Management in NSW. Full time, temporary Clerk Grade 9/10 role ($129,464 - $142,665 per annum) opportunity up to 6 November 2026, based in Martin Place Sydney. About the Role As a Senior Associate, Policy, you will drive complex cross‑agency policy work that shapes state‑significant reforms in emergency management. The role provides high‑quality, well‑researched advice to the Premier and Minister for Emergency Services, informing decisions on urgent issues and major initiatives. Responsibilities include Cabinet proposals, analyse emerging trends, and lead stakeholder engagement across government and the community to deliver practical, evidence‑based emergency management solutions. We’re seeking candidates with deep knowledge of the emergency management sector, advanced problem‑solving and policy development capabilities to join the Delivery and Engagement Group in the Emergency Management Branch. To learn more about the role, please review the Role Description. We're Looking For Expertise in Emergency Management: Deep knowledge of the emergency management sector, including experience with cross-agency coordination, policy reforms, and an understanding of the machinery of government and interdepartmental processes. Advanced Analytical and Problem-Solving Skills: Ability to undertake objective, critical analysis of complex issues, draw accurate conclusions, and develop practical, evidence-based solutions that consider the broader business and policy context. Strong Project Management Capabilities: Demonstrated experience in planning, coordinating, and delivering complex projects, including stakeholder consultation, risk management, monitoring milestones, and evaluating outcomes. Exceptional Communication and Stakeholder Engagement: Proven ability to communicate complex concepts clearly to diverse audiences, facilitate collaboration, influence and negotiate with internal and external stakeholders, and prepare high-quality advice for senior leaders Collaborative Leadership: Commitment to acting ethically and professionally, supporting a culture of integrity, and fostering collaboration and mentoring within teams to deliver on state-significant projects and reforms. We value diverse experiences. Even if you're not sure you meet all requirements, we encourage you to apply. Why Join Us? Flexible Working: Broad range of flexible working arrangements Career Development: Ongoing learning through expert-led sessions, online training, and professional development opportunities Work-Life Balance: Flex time accrual for extra hours worked based on a 35-hour standard week Wellbeing Support: Access to employee assistance program, fitness passport program, and wellbeing initiatives Inclusive Culture: Staff-led networks including Aboriginal Staff Advisory Committee, Diversity & Inclusion Network, and Young Professionals Network How to Apply Click ‘Apply Online’ and submit your application including: A resume detailing relevant knowledge, skills and experience (maximum 5 pages) A cover letter addressing how you meet the requirements of the role (maximum 2 pages) Closing date: Tuesday, 19 May 2026 (9:59 AM) Salary: Classification Clerk Grade 9/10. Package includes base salary ($129,464 - $142,665) plus superannuation (12%) and leave loading. Hiring Manager: Warwick Gainsford, Associate Director Emergency Management Sector Coordination on warwick.gainsford@premiersdepartment.nsw.gov.au About the Premier's Department Connecting to Deliver from the Heart of Government The Premier's Department leads the state's 430,000 public servants, driving collaboration and the delivery of whole-of-government priorities. Learn more about the department and a career at Premier’s Department. Our Commitment We welcome and encourage applicants from diverse backgrounds, including Aboriginal and Torres Strait Islander people, the LGBTQIA community, people with disability, people with caring responsibilities, people from culturally and linguistically diverse backgrounds, veterans and other diverse communities. The Premier's Department acknowledges the Traditional Custodians of the lands where we work and live. We pay respect to Ancestors and Elders past and present. We recognise and learn from the strengths of First Nations peoples of New South Wales and their continuing connection to, and unique cultural and spiritual relationship with, Country. Additional Information Reasonable Adjustments: The selection process will include assessment techniques to determine your suitability. You can request reasonable adjustments at any stage by indicating in pre-screening questions, contacting the Talent Team at PCT@premiersdepartment.nsw.gov.au, or reaching out to the hiring manager. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the NSW Department of Customer Service team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Driving complex cross-agency policy work Providing high-quality advice Leading stakeholder engagement Key Strengths Expertise in emergency management Advanced analytical and problem-solving skills Strong project management capabilities Exceptional communication and stakeholder engagement Collaborative leadership A Final Note: This is a role with NSW Department of Customer Service not with Hatch.
