This is a Manger Coach Lending - Commercial (Business Home Lending) role with Commonwealth Bank based in Sydney, NSW, AU Commonwealth Bank Role Seniority - mid level, senior More about the Manger Coach Lending - Commercial (Business Home Lending) role at Commonwealth Bank You are a driven, passionate and customer-centric professional We are a team of motivated high performers, making work fun and contributing to a fantastic culture Together, our customers trust us to help them with some of the biggest financial decisions in their lives About us At CommBank, we keep the customer at the centre of everything we do. We’re grateful for the opportunity to help meet their needs. Our Lenders & Leaders role model our values of Care, Courage & Commitment and bring these to life in every interaction. Our breadth of experience across simple to complex business needs means we can offer a service that truly understands both our customers’ home lending and business needs, working closely with our business partners every day. About your role As a Manager Coach Lending, you will support the Business Home Lending team by coaching and uplifting capability of Business Home Lenders & Leaders to deliver strong customer and lending outcomes. You will play a key role in supporting complex home lending scenarios within a commercial lending context, partnering closely with lenders and Credit teams to drive consistency, quality and risk outcomes. Your responsibilities More specifically, you will: Actively lead business home lending deal discussions, taking a holistic approach to home loan credit applications to reduce error rates and ensure compliance Provide proactive, tailored coaching to uplift capability in key lending areas Support lenders with complex home lending scenarios within a commercial lending context Work closely with Credit teams and lenders on a daily basis Support complex financial analysis and data extraction for relationship-managed customers Facilitate coaching and ongoing training to enhance knowledge of CBA commercial home loan products, processes and systems Drive consistent application of lending policy across commercial and business home lending Be accountable for improving business home lending capability and performance Adhere to approved training and development programs to maintain compliant and consistent standards Support ongoing commercial accreditation of our people Act as a point of escalation for unresolved compliance breaches and operational changes Coach on commercial credit standards, process and policy, applying sound risk judgement within delegations Partner with leaders to address audit outcomes and uplift capability through post-funding file reviews, coaching and feedback About you To be successful you will have: Demonstrated commercial lending experience (essential) Strong working knowledge of commercial lending policy, with exposure to home lending Advanced knowledge of CBA commercial lending processes and systems (CCL/CHL), including reporting Strong credit assessment and preparation skills, with advanced problem-solving ability Demonstrated leadership, coaching and training facilitation experience Experience within commercial lending risk management frameworks (e.g. credit assurance/hindsight) Strong stakeholder engagement and relationship management skills Sound knowledge of the Group’s sales and service methodology and processes Qualification in coaching (CAN Coaching/IGROW preferred) Strong negotiation, communication and influencing skills Commitment to driving excellence and quality customer outcomes, supporting our goal to achieve NPS 30 Interested in the above? Then hit the "Apply Now" button! If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696. Advertising End Date: 13/05/2026 Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Commonwealth Bank team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Leading lending discussions Providing tailored coaching Supporting complex scenarios Key Strengths Commercial lending experience Credit assessment skills Coaching and training experience Stakeholder engagement ️ Negotiation skills Coaching qualification A Final Note: This is a role with Commonwealth Bank not with Hatch.
