Arinco is the Artificial Intelligence Company helping organisations become AI-first. As a specialist Microsoft partner across Australia and New Zealand, and Microsoft’s Australia Partner of the Year 2024, we combine Microsoft innovation, award-winning delivery and our Done Right™ frameworks to take customers from secure cloud and data platforms to production-ready copilots, agents and AI apps. Since 2019, we’ve partnered with more than 200 organisations across government, financial services, healthcare, retail, utilities and more. The team Co-Ops is our cloud-only managed services team. We support Azure-hosted customers exclusively, and our consultants don't just keep the lights on — they design, build, and improve the environments they support. Expect roughly a 50/50 split between managed services support and hands-on build and enhancement work. We're a destination team. That means we're looking for people who want to grow technically, take ownership, and work closely with customers — not just respond to tickets. What the role involves Provide level 3 support to managed services customers, covering Incident Management, Problem Management, Change Management, Request Fulfilment, Event Management and Monitoring Participate in a paid on-call/after-hours on a rotating roster for Major Incidents Deliver Azure enhancement, build and development services to customers Identify and implement uplift and modernisation opportunities in customer environments Apply an automate-first approach to improve reliability at scale Build, configure and deploy Infrastructure as Code (IaC) pipelines using Azure DevOps, Bicep, Terraform, GitHub and Git-based branching workflows Harden the security posture of customer environments Perform and automate FinOps and security posture reporting, and implement the recommendations that come out of it Use AI tooling to automate repetitive tasks, improve the consistency and quality of our services, and free up time for higher-value work Attend customer meetings (sometimes onsite) and drive outcomes Most common tech you'll use day-to-day Azure Core Infrastructure Azure Networking Microsoft Security: Defender for Cloud, Microsoft Sentinel Azure Monitor, Log Analytics, KQL (Kusto Query Language), Azure Alerts Azure DevOps, GitHub, Azure Pipelines Bicep and/or Terraform (Bicep is our primary IaC language) What you'll bring Experience with Microsoft Azure infrastructure Deep understanding of Azure Networking including enterprise Azure design patterns, landing zones and hub-spoke networking Experience with KQL Experience with IaC — primarily Bicep, and/or Terraform Scripting or automation experience in PowerShell Familiarity with DevOps delivery practices including CI/CD pipelines, Git workflows, environment promotion, and peer code review — and how they apply to infrastructure at scale The ability to gather and scope customer requirements, document your work, and deliver against it — or a genuine drive to build those skills quickly Strong communication skills and a genuine enjoyment of working with customers and colleagues A proactive mindset — you spot problems and move toward solutions rather than waiting to be asked A willingness to step into unfamiliar territory and work through it, not just operate in your comfort zone
