Job Description The Quality Assurance Officer plays an important role in ensuring risks related to the provision of medical services in a virtual healthcare setting are being effectively managed. The Quality Assurance Officer will be responsible for performing regular reviews of products, business practices and data to check compliance measures and controls are operating effectively. This role is crucial in maintaining and enhancing the quality and safety of our products. Key Responsibilities Quality Assurance Coordinate the implementation and monitoring of product quality assurance and compliance measures. ○ Perform regular reviews of data to identify trends, patterns, and areas for quality improvement. ○ Monitor interactions across various channels to ensure adherence to compliance and quality standards. Review patient satisfaction and patient experience feedback, surveys and data to identify risks and concerns. Assist the Product Team in providing real time feedback to senior management in relation to compliance performance. Collaborate with relevant teams to establish and maintain quality benchmarks. Risk Management Develop and maintain a comprehensive understanding of regulatory requirements and risks associated with Montu products. Implement strategies to mitigate and manage risks, ensuring compliance with regulatory standards. ○ Proactively identify opportunities for uplifting compliance and quality assurance. Assisting with product legal matters and third-party information requests. Reporting, Audit, and Insights Perform cyclical audits across the business and provide input into reporting on issues and recommendations. Work closely with the Compliance Team to prepare dashboards of KRIs and KPIs to track performance. Assist the Head of Compliance in preparing compliance and risk reporting for senior management and regulatory authorities as required.
