Job Description This role plays a meaningful part in how TAL delivers on its promise to be there for customers when it matters most. By leading a claims team, you help ensure people experience care, fairness and clarity at some of life’s most challenging moments. The role supports TAL’s broader purpose of protecting what matters by balancing empathetic customer outcomes with strong governance and trust. It’s an opportunity to make a genuine impact—shaping experiences that build confidence in life insurance and help customers move forward with certainty. In this role you will: Lead a life claims portfolio to deliver fair, timely outcomes that balance customer care, recovery and cost effectiveness Resolve complex customer escalations to protect trust and continuously improve the claims experience Champion sound claims decision‑making through expert oversight of complex and high‑risk cases Embed a strong risk and compliance mindset across all claims and customer interactions Build a capable, engaged team through clear leadership, coaching and performance focus Drive continuous improvement in claims quality, efficiency and customer outcomes
