ABOUT US Infosys BPM (www.infosysbpm.com), the business process outsourcing subsidiary of Infosys, was set up in April 2002. Infosys BPM focuses on integrated end-to-end outsourcing and delivers transformational benefits to its clients through reduced costs, ongoing productivity improvements, and process re-engineering. Infosys BPM operates in India, Poland, the Czech Republic, the Netherlands, Ireland, South Africa, Brazil, Mexico, Costa Rica, the United States, Puerto Rico, China, the Philippines, Singapore, and Australia. Infosys BPM has been consistently ranked among the leading BPM companies and has received multiple awards and recognition from key industry bodies and associations. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry-leading HR best practices. The company’s senior leaders contribute widely to industry forums as BPM strategists. Role: - Service Delivery & Order Management Specialist Location: - Sydney Status – Permanent, Full-time role Immediate joiners required NOTE - Only applicants with Australia full work right, i.e., holding a valid visa will be considered for the role. JOB DESCRIPTION: - We are seeking a proactive Service Delivery & Order Management Specialist to oversee end to end delivery of enterprise telecom services. The role focuses on order lifecycle ownership, SLA adherence, stakeholder coordination, and risk mitigation to ensure timely and seamless service delivery. Experience Required: 3–4 years of experience in Telecom service delivery, order management, provisioning, or service fulfillment role supporting enterprise customers. Key Responsibilities: Order Management & Delivery: Own and manage the complete order lifecycle from order validation to service delivery. Plan and execute fulfillment activities to meet agreed SLAs and delivery cycle time. Track order progress, identify risks or delays, roadblocks and drive timely resolution. Stakeholder & Communication Management: Act as the primary contact for internal teams and external stakeholders. Maintain strong client relationships and handle correspondence effectively. Provide regular progress reports and maintain accurate documentation. Risk & Process Management: Proactively Identify risks and implement mitigation strategies. Support automation initiatives and process improvements. Track KPIs such as delivery timelines, SLA adherence, and customer satisfaction. Technical Expertise (Added Advantage): Knowledge of Routing, Switching, and SD‑WAN (Cisco Viptela, VMware Velocloud). Familiarity with Cisco and Juniper LAN/WAN networking environments. Basic understanding of IP/MPLS, routing/switching protocols, IP services, and Wireless LAN. Required Skills & Experience: Strong understanding of telecom service delivery, order management, provisioning, and activation for enterprise customers. Proven experience managing medium-to-large-scale delivery or fulfillment projects. Working knowledge of Agile and Waterfall methodologies. Excellent communication, stakeholder coordination, and problem‑solving skills. Proficiency in MS Project, JIRA, and reporting tools; ServiceNow experience preferred. Certifications: ITIL® 4 Foundation PMP/Prince2 for project management. TM Forum (eTOM / Service Fulfillment / Order Management) certifications CCNA or JNCIA Infosys BPM is committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. We provide adjustments including alternate formats to the recruitment process for candidates including individuals with disability. If you require an adjustment to be made during the recruitment process (including alternate formats) or have an enquiry about the support provided, please contact HR Team on 02 8913 5900 or email to bpm.anz.careers@infosys.com Please click on the Apply link below to upload your resume before the closing date. We reserve the right to withdraw this advertisement prior to the closing date. We respectfully request agencies not to forward unsolicited resumes unless requested.
