DESCRIPTION The Corporate Workplace Incident Threat Investigator is part of a global Workplace Incident Management (WIM) team responsible for supporting our corporate client in the Asia-Pacific (APAC) region. The Threat Investigator will assess physical security threats and conduct workplace investigations related to threats of violence, suicidal ideation, physical and verbal assault, harassment, and other types of workplace incidents toward employees and corporate sites. The Threat Investigator uses technology, analysis, interviewing, and assessment techniques to protect and safeguard personnel, information, and assets. The Corporate WIM team provides expertise and resources to local security and Human Resources teams involving global locations and personnel, and embraces the concepts of continuous process improvement, innovation, and shared risk management. This position is one of the Corporate WIM team’s key liaisons with regional and local teams tasked with ensuring a safe and secure work environment. This position will work to establish effective relationships and build remit and scope with key stakeholders. Regional knowledge of legislation/social perceptions impacting threat cases will be beneficial to the role. This position reports directly to the APAC Regional WIM Manager. The candidate must possess the relevant experience, local knowledge, skills, and abilities to perform the below-mentioned duties and responsibilities. RESPONSIBILITIES Conduct interviews of victims, witnesses, and persons of interest utilizing established interviewing techniques and skills specific to corporate investigations. Conduct investigations related to threats originating from external sources outside the company, and internal incidents and issues such as workplace violence or threats of violence or suicide. Build collaborative cross-functional partnerships within Security groups, Human Resources, Employee Relations, and Legal teams, leading training and awareness sessions to focus on incident prevention, not just incident response. Organize, prioritize, and investigate multiple incidents as part of a caseload, with overlapping deadlines and client-imposed priorities. Participate in training and mentoring opportunities. Collect, document, and preserve video, still images, documents, and other materials connected to an investigation and maintain them as part of the investigative workflow and case adjudication process. Use a structured investigative workflow and case management system to track and close investigations, and analyze trends and patterns in order to identify causation, mitigate loss, and change processes to prevent future incidents. Analyze CCTV video, access control systems, and other data collection capabilities in response to incidents in order to identify behaviors, root causes, locations, potential evidence, and/or person(s) involved. Conduct and manage investigations using both automated and manual tools, such as Adobe Photoshop, Adobe Acrobat DC, Adobe Lightroom, Adobe Bridge, Microsoft Word, Lenel, Slack, Microsoft Outlook, and a cloud-based case management system. Compile and publish case management metrics. Other duties as assigned. BASIC QUALIFICATIONS Bachelor’s degree (preferred). 4 years of experience working in Corporate Investigations, Law Enforcement, Security Operations, Incident Management, social services, or a related field. Demonstrated ability to empathize and verbally connect with people during both stressful and non-stressful situations, while facilitating the accurate recollection of conversations, interactions, and observations using non-threatening, non-coercive questioning and open-ended conversation. Possesses highly developed written and verbal communication skills, clear and precise writing skills, and effective interpersonal skills. Familiarity with professional threat assessment organizations in the APAC region. Has prior experience in conducting in-depth and complex corporate, product, and/or vendor investigations. Is willing to learn new methods and approaches to seemingly familiar problems/situations. Has experienced the benefits and understands the value of being a team player in a corporate culture that relies on diversity and shared goals to break through obstacles and solve problems, and how one individual who doesn’t understand or embrace these values can undermine, divide, and derail their team’s motivation and effectiveness. Has familiarity and experience with the investigation of workplace violence cases/issues/incidents utilizing structured professional judgment tools (preferred). Has experience using the P.E.A.C.E. interview method or familiarity with the process (preferred but not required). Understands GDPR and conducts investigations involving personnel within the GDPR landscape. Passes a background investigation check and drug screen. Interpersonal Communication: Requires the ability to speak and/or signal to people to convey or exchange information related to security enforcement. Includes giving assignments and/or directions to co-workers or assistants. Data Conception: Requires the ability to compare and/or judge the readily observable functional, structural, or compositional characteristics (whether similar to or divergent from obvious standards) of data, people, or things. Interpersonal Temperament: Must be adaptable to performing under considerable stress when confronted with an urgent or emergency situation. Technical Skills: Requires the ability to utilize skills relating to computers and electronic devices and grasp related processes; the ability to operate and activate a computer as it relates to job-related functions. Ability to use discretion with highly sensitive and confidential information. Ability to communicate effectively and concisely, both verbally and in writing, in a business environment and in English.
