Salary - $75,000 - $90,000 Super 2 yrs commercial experience required Full Australian working rights (Permanent Resident / Citizen) are required before applying to this role. On-site, Brisbane-based role This is a hands-on support role focused on day-to-day troubleshooting and user support, rather than a specialist security or engineering position* Our client are looking for a solid Level 1 support person to join a team working across real-world, live environments; not just another ticket factory. This group can, and will offer you unrivalled support with career guidance along the way Working in a structured, NOC-style environment supporting real-world, mission-critical systems used across government and operational settings - The core of this role is focused on day-to-day support, troubleshooting issues as they come in, and being the first point of contact for users. You’ll be working across systems, devices and networked environments, helping keep things running smoothly. What you’ll be involved with across a day-day: First-line support across hardware, software and user issues Troubleshooting connectivity, VPN and access-related problems Logging, managing and resolving tickets through to outcome Escalating where needed, but taking ownership first Supporting a mix of internal users and live environments Further skills / experience required: Solid L1 support experience (service desk or similar) Clear communication - able to explain issues simply Basic networking understanding (DNS, VPN, connectivity) Someone practical, reliable and calm under pressure Open to being part of an on-call rotation (not immediate) This suits someone who enjoys solving problems, getting stuck in, and being part of a team where what you do actually matters day-to-day. If you meet the above criteria, apply now. Shortlisted applicants will be contacted.
