This is a Guzman Y Gomez - Restaurant Manager - Hendon role with Guzman y Gomez Mexican Kitchen based in Hendon, SA, AU Guzman y Gomez Mexican Kitchen Role Seniority - mid level More about the Guzman Y Gomez - Restaurant Manager - Hendon role at Guzman y Gomez Mexican Kitchen Job Description We are seeking an enthusiastic and organised Restaurant Manager to lead our Guzman Y Gomez restaurant in Hendon, Australia. This is an exciting opportunity to manage a dynamic fast-casual dining establishment, where you will drive operational excellence, foster a collaborative team environment, and deliver exceptional customer experiences. The successful candidate will be instrumental in achieving our business objectives whilst maintaining the highest standards of service and food quality. Lead, motivate, and develop a diverse team of staff members, fostering an inclusive and supportive workplace culture Oversee all daily restaurant operations, including opening and closing procedures, ensuring efficient and seamless service delivery Manage financial performance through budgeting, cost control, and revenue optimisation, whilst maintaining profitability targets Maintain rigorous health, safety, and hygiene standards in compliance with all relevant legislation and company policies Monitor inventory levels, manage stock ordering, and minimise wastage through effective stock control procedures Deliver outstanding customer service by addressing customer concerns promptly and professionally, ensuring satisfaction and loyalty Train and mentor staff members on service standards, product knowledge, and company procedures through comprehensive induction and ongoing development programmes Analyse sales data and performance metrics to identify trends, implement improvements, and drive business growth Collaborate with head office and other departments to implement new initiatives, promotions, and operational improvements Ensure the restaurant maintains its brand standards and visual presentation at all times Schedule staff effectively to meet operational demands whilst considering individual circumstances and flexibility requirements Conduct regular appraisals and provide constructive feedback to support staff career progression Qualifications Required Skills and Experience: Minimum 2–3 years' proven experience in restaurant or fast-casual dining management Demonstrated expertise in staff leadership, team management, and people skills Strong financial acumen with experience in budgeting, cost management, and P&L responsibility Proficiency with Point of Sale (POS) systems and restaurant management software Excellent organisational and time-keeping abilities with the capacity to manage multiple priorities Outstanding communication and interpersonal skills, with the ability to build rapport with staff and customers Problem-solving mindset with strong decision-making capabilities Knowledge of health and safety regulations and food safety compliance Desirable Skills and Experience: Previous experience working with Guzman Y Gomez or similar Mexican/Latin cuisine establishments Familiarity with fast-casual dining operations and menu offerings Experience in staff training, development, and performance management Knowledge of marketing and promotional activities to drive customer engagement Experience with inventory management systems and stock control procedures Education and Certifications: Food Safety Certification or equivalent qualification (desirable) Hospitality Management qualification or relevant qualification in a related field (desirable) Personal Attributes: Resilient and adaptable, with the ability to thrive in a fast-paced environment Enthusiastic and motivational approach to leadership and team engagement Detail-oriented with a commitment to maintaining high standards Customer-focused mindset with a genuine passion for delivering exceptional service Flexible approach to working patterns, including potential weekend and evening shifts Inclusive and supportive leadership style that values diversity and collaboration Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Guzman y Gomez Mexican Kitchen team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Leading and developing a team Overseeing daily operations Managing financial performance Key Strengths ️ Restaurant management experience Financial acumen Leadership skills Experience with Guzman Y Gomez Training and development experience Marketing knowledge A Final Note: This is a role with Guzman y Gomez Mexican Kitchen not with Hatch.
