Company : Sime Darby Motors Group (Australia) Pty Ltd Service Desk Team Lead (L1/L2) Lead a small team. Own service performance. Make a real impact. We’re looking for an experienced Service Desk Team Lead to lead a team of IT Support specialists delivering high-quality Level 1 and 2 support. This is a hands-on leadership role for someone who enjoys solving complex problems, improving service outcomes, and building a strong service culture. What you’ll do Lead day-to-day service desk operations and performance Act as the escalation point for L2/L3 issues and major incidents Drive continuous improvement across incident, problem and service management Own service levels, reporting, runbooks, and service catalogue accuracy Partner with stakeholders and the wider Digital Technology team Coach, develop, and motivate a high-performing support team What you’ll bring 5 years in IT support, including 2 years leading or senior service desk experience Strong hands-on L2/L3 capability (not just coordination) ITIL (v3/4) knowledge with practical incident, problem and change experience Solid Microsoft 365 and Windows 10/11 support experience Core infrastructure fundamentals: AD/Azure AD (Entra ID), Intune, networking basics Why join us? Visible leadership role with real influence Mix of people leadership and hands-on technical work Opportunity to uplift service maturity and customer experience Collaborative, customer-focused technology environment Ready to lead, improve and make a difference? Apply now.
