This is a NDIS Administration Support role with Optimum Health Solutions based in Sydney, NSW, AU Optimum Health Solutions Role Seniority - junior, mid level More about the NDIS Administration Support role at Optimum Health Solutions Optimum Health Solutions Optimum Health Solutions is a growing, multi-location, multi-discipline allied health organisation supporting clients across the NDIS and other funding streams. As our organisation continues to expand, we are seeking experienced NDIS Administration Support professionals to join our team in a casual capacity. These are critical, hands-on roles supporting the accuracy, compliance, and efficiency of NDIS administration across our clinics. Immediate start is available. Role Overview The roles are based at our Liverpool Clinic and are offered on a casual basis, with full-time hours available across five days per week. Flexibility in start and finish times is available by agreement. Immediate start is available, with pathways to permanent employment for high performers. You will work closely with clinicians, practice managers, and the central administration team to ensure smooth end-to-end NDIS processes across a multi-site environment. Key Responsibilities End-to-end NDIS administrative support, including participant intake and plan management NDIA payment claiming, reconciliation, and investigation of payment discrepancies Use of PRODA and NDIS systems to manage claim submissions and resolve rejections Liaising with participants, plan managers, and internal teams to resolve enquiries Providing professional, timely client service via phone and email Supporting front-of-house operations within a busy allied health setting Contributing to the effective operation of a multi-location, multi-discipline practice About You To be successful in this role, you will meet the following Essential Criteria. This position is not suitable for candidates without direct NDIS administration experience. Essential Criteria Demonstrated, hands-on experience in NDIS administration Proven experience using PRODA and NDIA payment claiming systems Strong capability in managing claim rejections, payment discrepancies, and collections High level of accuracy and attention to detail when working with high-volume NDIS data Well-developed written and verbal communication skills Ability to work independently, manage competing priorities, and meet deadlines A calm, solutions-focused approach to problem solving within a compliance-driven environment This role is well suited to an experienced NDIS administrator seeking exposure to a larger, more complex allied health organisation. Why Join Optimum Health Solutions Be part of a growing, values-driven allied health organisation Exposure to complex NDIS administration across multiple disciplines and locations Supportive team environment with structured systems and processes Opportunity for long-term career progression as the organisation continues to expand How To Apply If you have direct NDIS administration experience and are available to commence immediately, we encourage you to apply. Please submit your application outlining your relevant experience. Applications will be reviewed as received. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Optimum Health Solutions team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Providing NDIS administrative support Managing claim submissions Liaising with stakeholders Key Strengths NDIS administration experience PRODA and NDIA systems proficiency Attention to detail ️ Communication skills Problem-solving skills ⏰ Time management A Final Note: This is a role with Optimum Health Solutions not with Hatch.
