This is a Patient Administration Clerk role with St John of God Health Care based in Bendigo, VIC, AU St John of God Health Care Role Seniority - junior More about the Patient Administration Clerk role at St John of God Health Care Your role at St John of God Bendigo Hospital We are seeking a casual Patient Administration Services professional to support the efficient operation of the Patient Administration Services Department, including Reception, Switchboard, and Admissions/Discharges. In this frontline role, you will provide an efficient, courteous, and customer‑focused information service to patients, visitors, and staff, contributing to a welcoming and professional hospital environment. This is a casual role only, with shifts worked on a rotating roster across multiple roles within the Administration Department. Shift times (rotating roster): Weekdays: 6:30am–3:00pm | 8:00am–4:00pm | 8:30am–4:30pm | 9:00am–5:00pm | 3:00pm–8:30pm Weekends: 8:00am–2:30pm | 2:30pm–8:00pm The Position Ensure the collection of all required data and the accuracy of all information. Ensure patient medical record is available on admission. Activate patient pager system. Accurately and efficiently, complete admissions on IBA. Consider at all times the needs of the Patient and the current Privacy legislation. Ensure all documentation is clearly understood and signed by the Patient including claim form documentation. Make welcome & attend to all visitor enquires including directing people. Ensure the reception area is well lit, an appropriate temperature and neat and tidy at all times. Perform all usual Switchboard functions including answering, connecting patients to requested numbers, message taking, paging as per script. Ensure Stationery supplies are adequate and order as required (twice weekly). You will have proficient knowledge of the health industry and health funds - Preferably within a hospital setting and understanding of medical terminology. To succeed, you will have sound interpersonal skills and the ability to communicate effectively with hospital colleagues, patients, families, medical staff and members of the public and applicants must be available over a range of shifts. Above all, patient care will be at the core of everything you do committing to and supporting our Mission and Values. The Benefits: Salary: $37.94 to $39.03 per hour(includes casual loading), plus 12% superannuation Casual position available As a casual employee, you can salary package a percentage of your earnings each pay period A healthy work-life balance through flexible work options, additional purchased leave and well-being programs Employee discount on St John of God Hospital & Medical Services and Private Health Insurance Dynamic multidisciplinary team For enquiries contact Jules Castleton, Team Leader Patient Admissions, on (03) 5434 3273 If suitable applicants are identified advertisement may close prior to listed date and screening/interviews may commence throughout the advertising process. At St John of God Health Care, we celebrate diversity and warmly welcome applications from people of all backgrounds. Our commitment is to create a safe and nurturing environment for all children and vulnerable individuals in our care and proactively take steps to protect them from abuse, ensuring their safety and well-being. Our inclusive culture fosters an environment that is respectful and secure, welcoming and accessible, and unified through our diverse community. All caregivers employed by St John of God Health Care are required to be vaccinated from Influenza in order to fulfil the requirements of the role. At St John of God Health Care we support you to be the best health care professional or support worker you can be. We believe positive culture drives performance, so we are focussed on building collaborative and supportive team environments, providing opportunities for development and promotion, and ensuring our leaders are visible and accessible. As one of the largest Catholic providers of health care services in Australia, St John of God Health Care is a great place to work with a host of opportunities to grow professionally and personally, and a great work life balance. Our caregivers come from diverse backgrounds and belief systems and you don’t need to be Catholic to work with us. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the St John of God Health Care team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities ✅ Ensuring data accuracy Managing reception duties Maintaining patient records Key Strengths ️ Interpersonal skills Knowledge of health industry Customer service A Final Note: This is a role with St John of God Health Care not with Hatch.
