This is a Project Manager PandC Service Delivery role with Whitehorse City Council based in Melbourne, VIC, AU Whitehorse City Council Role Seniority - mid level, senior More about the Project Manager PandC Service Delivery role at Whitehorse City Council $126k - $140k per annum 12% Superannuation Permanent Full Time Role Drive best practice processes, practices and systems At Whitehorse City Council, community is at the heart of everything we do. To stay ahead of and best respond to the evolving changes and needs of the community, the organisation is undertaking an exciting journey that will transform ways of working and will empower employees to be innovative and constantly striving towards providing excellent customer experience at all times. The five pillars of our organisation focus on: Excellent Customer Experience and Service Delivery Great Organisational Culture Innovation and Continuous Improvement Good Governance and Integrity Long Term Financial Sustainability The role: Working closely with the Manager People and Culture this position drives best-practice processes, practices and systems in P&C service delivery across all employee lifecycle functions. The role will lead continuous improvement initiatives and projects that streamline people and talent processes, enhancing efficiency, improving people leader and employee experience and supporting the P&C operating model. As a trusted partner the Project Manager – People and Culture Service Delivery will play a pivotal role between strategic and operational HR, Health, Safety & Wellbeing and Organisation Development and Culture. This is a varied and challenging role requiring strong project delivery, stakeholder engagement and process improvement capability, where collaboration is key to success. About you: To be considered for this position you will have: Leadership and Influence: Demonstrated experience in a senior advisory or leadership role, influencing stakeholders and driving change across a broad range of HR functions. Project Delivery: Proven track record of successfully delivering complex HR projects, services or initiates with examples of achieving quantifiable outcomes (e/g/ improved employee satisfaction, increased adoption of new systems, streamlined processes). Teamwork and Collaboration: Demonstrated ability to plan, lead and motivate a team, anticipating needs, setting priorities, monitoring progress and delivering outcomes collaboratively. Strategic Thinking and Agility: Capacity to think strategically and translate organisational goals into operational plans, while also demonstrating agility to move between detailed operational work and boarder strategic HR projects. Problem Solving and Conflict Resolution: Experience in effectively managing complex workforce issues, including providing examples of successful conflict resolution and achieving positive outcomes for all parties. Innovation and Continuous Improvement: Demonstrated ability to explore new ideas, take calculated risks, learn from experiences and embrace continuous improvement methodologies. Data Analysis and Reporting: Strong understanding and application of key People and Culture data and metrics to inform decision-making and drive improvements. Communication and Interpersonal Skills: Excellent written and verbal communication skills, with the ability to build rapport, influence stakeholders and present information clearly and concisely to diverse audiences In return, we will offer: The ability to make a difference - Working at Whitehorse City Council you contribute to making a real difference in the lives of the community and those that live, learn, work or visit Whitehorse. Every day you really will see how the work you're involved in benefits the diverse community. Great working conditions – a professional environment, friendly and supportive teams and a flexibility program that promotes employee work life balance. An extensive Health and Wellbeing offering – Employee assistance program, private health insurance benefits, health checks (skin, hearing and vaccinations), discounted gym membership and facilities (e.g. Theatre, Arts, Leisure) and an active health and wellness program (e.g. stretching, healthy eating demonstrations and health challenges. Career opportunities – engaging work and the opportunity to apply your skills and experience. Reward & Recognition - extensive reward and recognition program, corporate learning offerings, study assistance and comprehensive leadership development programs. Further Information: Further information is available from Nathan Moorcroft on 0475 949 020. To apply, please submit a copy of your resume (max 5 pages) and one page statement addressing the selection criteria and what you would bring to the role by 10 May 2026. Come and join the transformation! Download the Position Description: Project Manager People and Culture Service Delivery [https://www.whitehorse.vic.gov.au/sites/whitehorse.vic.gov.au/files/assets/documents/Project Manager People and Culture Service Delivery.pdf] City of Whitehorse is a culturally and linguistically diverse community. We are proud of the diversity of our workforce and recognise the strength this provides in meeting the needs of our community. We are committed to upholding a safe, inclusive and respectful workplace that values the contribution of all. Whitehorse City Council is committed to being a child safe organisation. We recognise our responsibilities to keep children and young people safe from harm and have established policies, procedures and training to achieve these commitments. ABOUT US The City of Whitehorse, located 15 kilometres east of the Melbourne CBD, is a culturally diverse community of almost 177,000 people. Whitehorse includes the suburbs of Box Hill, Burwood, Nunawading, Blackburn, Mitcham, Forest Hill and Vermont and is characterised by quiet tree-lined residential streets, an abundance of parks, gardens and natural bushland reserves, bustling shopping centres and a diverse range of arts, cultural, sports and leisure facilities. Whitehorse City Council provides more than 100 services and facilities across a range of areas within our community services, city development, infrastructure, corporate services and transformation directorates. Whitehorse is one of Melbourne’s largest metropolitan councils with a workforce of approximately 1300 employees and aspires to foster an inclusive, vibrant, prosperous and sustainable community. Our employees help us achieve these goals! At Whitehorse, employee health, wellbeing and development are paramount, and we aim for everyone to become the best they can be in the workplace. Benefits of working with us include: A welcoming and supportive working environment Great opportunities for training and to build a long-term career within Whitehorse or the local government sector. Extensive employee health and wellbeing programs including flexible working arrangements Salary sacrifice options for gym / swim memberships, childcare and superannuation; and access to novated vehicle leases. Competitive terms and conditions of employment Ample onsite parking at most facilities with ready access to public transport Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Whitehorse City Council team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Driving best-practice processes Leading continuous improvement initiatives Collaborating with stakeholders Key Strengths Leadership and Influence Project Delivery ️ Communication and Interpersonal Skills Data Analysis and Reporting ️ Problem Solving and Conflict Resolution Innovation and Continuous Improvement A Final Note: This is a role with Whitehorse City Council not with Hatch.
