This is a Outpatients Officer role with St John of God Health Care based in Midland, WA, AU St John of God Health Care Role Seniority - junior, mid level More about the Outpatients Officer role at St John of God Health Care Your Role at St John of God Midland Hospital We are seeking an organised and customer-focused Outpatients Officer to join our busy public Outpatients Department team on a permanent basis. In this role, you will be responsible for delivering high-level clerical and administrative support, including patient check-in and check-out, coordinating appointments, liaising with clinicians, and assisting with room setup each morning and afternoon. As the first point of contact for patients and their families, you will provide a warm, professional, and efficient service that enhances the overall outpatient experience. Your strong communication skills, attention to detail, and ability to work in a fast-paced environment will be essential to ensuring patients receive timely, organised, and compassionate care. The Position Provide a reception service to meet the daily requirements for outpatient services. Create and maintain patient information in the Patient Administration System in a timely manner. Monitor and manage the waitlists for all specialties and ensure patients are booked within timeframe of category and if unable to, that this is escalated to the HOD/Manager. Monitor and manage the Desk emails and ensure these are actioned in a prompt and timely manner. Ensure all appointments are correctly booked into WebPAS and patients are appropriately notified of their appointments. Receive all Outpatient-related telephone calls, evaluate and initiate any action required. Ensure all appointments are correctly booked, and patients are appropriately notified of their appointments and any costs involved. Update and maintain Genie database as required. Submit invoices to Private Health Funds as required. Position Requirements You will bring proven experience in a range of clerical and reception duties, with a strong focus on frontline customer service. Your excellent verbal and written communication skills, combined with your approachable and professional manner, will enable you to work effectively with patients, families, and colleagues alike. In addition, you will be a collaborative team player who is adaptable and responsive in a fast-paced environment. To be successful in this role, you will demonstrate proficiency in a variety of computer systems, including Patient Administration Systems and Microsoft Office applications such as Word, Outlook, and Excel. You will demonstrate strong attention to detail, accurate data entry and keyboard skills, along with your ability to prioritise tasks and work independently, will ensure the smooth and efficient delivery of clerical services within the outpatient setting. Being proactive, organised, and able to take initiative to get things done with minimal supervision will be essential. Above all, patient care will be at the core of everything you do committing to and supporting our Mission and Values. To be considered for this role all applicants are asked to submit a covering letter (of no more than two (2) pages) demonstrating how you meet the above position requirements. We can offer you Salary: $68,939 to $74,417 per annum, plus 12% superannuation Permanent full-time position Discounts on hospital services & private health insurance Salary packaging up to $18,550 on a range of benefits such as mortgage, rent, meal entertainment, holiday accommodation or other everyday living expenses as well as options to salary package benefits above the FBT cap on items such as: Novated leasing work related expenses self-education and additional superannuation Free on-site parking Access to fitness and wellbeing benefits through Fitness Passport Innovative Professional Development opportunities A welcoming and supportive culture A healthy work-life balance through flexible work options, additional purchased leave & well-being programs For any Enquires please contact Lynda Schofield, Outpatient Team Leader, on (08) 9462 4032. Applications will be reviewed throughout the advertising period and interviews conducted regularly – so apply today! At St John of God Health Care, we celebrate diversity and warmly welcome applications from people of all backgrounds. Our commitment is to create a safe and nurturing environment for all children and vulnerable individuals in our care and proactively take steps to protect them from abuse, ensuring their safety and well-being. Our inclusive culture fosters an environment that is respectful and secure, welcoming and accessible, and unified through our diverse community. At St John of God Health Care we support you to be the best health care professional or support worker you can be. We believe positive culture drives performance, so we are focussed on building collaborative and supportive team environments, providing opportunities for development and promotion, and ensuring our leaders are visible and accessible. As one of the largest Catholic providers of health care services in Australia, St John of God Health Care is a great place to work with a host of opportunities to grow professionally and personally, and a great work life balance. Our caregivers come from diverse backgrounds and belief systems and you don’t need to be Catholic to work with us. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the St John of God Health Care team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Providing reception service ️ Managing patient information Coordinating appointments Key Strengths Customer service ️ Communication skills Attention to detail Proficiency in Patient Administration Systems Microsoft Office applications Team collaboration A Final Note: This is a role with St John of God Health Care not with Hatch.
