This is a Administrator, Defined Benefits role with MUFG Pension & Market Services based in Parramatta, NSW, AU MUFG Pension & Market Services Role Seniority - junior, mid level More about the Administrator, Defined Benefits role at MUFG Pension & Market Services MUFG Pension & Market Services is a global business connecting millions of people with their assets – safely, securely, and responsibly. We have over 6500 employees across 4 continents and continue to grow every day. MUFG Retirement Solutions is the largest business under MUFG Pension and Market Services and we are the leading administrator for super funds in Australia. Many of our clients are household names. We are well positioned within a growing superannuation industry, combining our rich legacy with a fast-paced environment that enables rapid career growth. We are a diverse team with employees from various cultural and linguistic backgrounds, and we make sure to celebrate the successes of our clients and our people. About the Role We’re looking for a detail‑driven Defined Benefits Administrator to join our Administration division. In this role, you’ll support the delivery of high‑quality superannuation administration services for our clients and members, ensuring service levels are consistently met. You’ll handle defined benefit payments, complex processing, new pensioner setups, and contribute to team collaboration, continuous improvement, and operational excellence. Key Responsibilities • Process defined benefit transactions and related administrative tasks in line with internal and client SLAs • Maintain daily personal work queues to ensure all due tasks are completed on time • Collaborate with your team and support your Team Leader/Manager to drive strong teamwork and operational outcomes • Escalate IT or dependency issues within required timeframes and proactively flag risks to service standards • Take on feedback to maintain low rework rates and meet efficiency targets • Respond to complaint-related information requests within 24 hours • Ensure compliance with legislative and licence obligations (including AML, SIS, AFSL, RSE) and maintain up‑to‑date knowledge • Identify and contribute process or productivity improvements and participate actively in meetings, huddles, and project work About You • Minimum 2 years’ hands‑on superannuation or defined benefits administration experience • Strong understanding of superannuation legislation, processes, and defined benefit principles • High attention to detail with strong analytical and problem‑solving skills • Excellent communication, organisational and interpersonal skills • Proficiency in Microsoft Word and Excel • Ability to think laterally, take initiative and propose solutions Some of our Employment Benefits • Flexible Working – hybrid model enabling our employees to work in the office and at home • Purchased Leave, Parental Leave, Volunteer Leave, Gender Transition Leave, Well-being Leave • Employee Recognition Program – celebrating people who bring our values and purpose to life • Talent Referral Program • Salary Sacrificing via Superannuation • Employee Assistance Program • Learning & Development – self‑paced learning and educational assistance • Employee discounts – including Bupa and Microsoft • Novated Car Leasing Culture at MUFG Pension & Market Services We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive, and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our company and together we will achieve our full potential. We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities. How to Apply Ready to take the next step in your career? Apply now with your resume and a detailed cover letter highlighting your skills, experience, and why you would be a great fit for the role. Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the MUFG Pension & Market Services team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities ⚙️ Processing defined benefit transactions Maintaining work queues Collaborating with team members Key Strengths Superannuation administration experience Attention to detail Communication skills ️ Microsoft Office proficiency Initiative and problem-solving Team collaboration A Final Note: This is a role with MUFG Pension & Market Services not with Hatch.
