This is a Product/Service Designer (AI Experience & Commerce) - Contract role with NCS Group Australia based in Sydney, NSW, AU NCS Group Australia Role Seniority - mid level More about the Product/Service Designer (AI Experience & Commerce) - Contract role at NCS Group Australia Company Description At NCS Australia, we believe in doing technology services better. Our commitment to quality, focus on people, and willingness to challenge traditional thinking set us apart. Our team brings this belief to life by partnering with our clients and communities to make tomorrow together. We are committed to creating an environment that prioritises innovation, collaboration, and purposeful work. Our diverse team is empowered to make a meaningful impact with curiosity, creativity and resilience to shape better outcomes. Join us and accept the challenge of creating a better tomorrow. Please note we would look at either a contract or permanent person for this position Job Description We are looking for a forward-thinking Product / Service Designer to help define the future of how customers interact with products in an AI-driven world. This role is focused on designing "future-state" experiences where AI agents—not just humans—act as the primary interface for discovery, comparison, and transactions. You will bridge the gap between traditional user-centric design and the emerging field of machine-readable commerce, ensuring our product constructs are optimized for both human clarity and agentic efficiency. The Role As a Product / Service Designer, you will lead the research and design efforts to determine how AI agents discover and transact within our ecosystem. You will be responsible for translating complex technical possibilities into seamless service journeys and product information architectures. Key Responsibilities: Future-State Design: Design end-to-end product experiences specifically optimized for AI agent interactions and automated commerce. Journey Mapping: Develop key user journeys that illustrate how agents assist in product discovery and facilitate secure transactions. Agentic Research: Conduct deep-dive research into how AI agents (LLMs, personal assistants, etc.) search, compare, and execute purchases in the telco and technology sectors. Product Architecture: Design agent-optimized product constructs, ensuring that product information is structured for maximum machine discoverability. Strategic Balancing: Balance the needs of the human end-user with the technical requirements of the AI agents representing them. Qualifications Technical Requirements & Skills We are looking for a designer who is comfortable working in "the grey" of emerging technology and can apply rigorous design thinking to unstructured problems. Service Design & IA: Proven proficiency in service design methodology and complex product information architecture. Advanced Research: Strong user research capabilities, with a track record of gathering insights in emerging tech domains. AI Ecosystem Knowledge: Familiarity with Generative Engine Optimization (GEO) and the mechanics of how AI platforms consume and surface data. Strategic Translation: The ability to turn abstract research findings into concrete design requirements for technical teams. Additional Information Why join us: NCS Australia is where you can feel at home, nurturing your talents and skills as we make tomorrow together, one day at a time. Our benefits include paid parental leave, initiatives focused on your well-being and discounted health insurance. You will also enjoy discounts on various products and services and be regularly recognised and rewarded for high performance. We are committed to your career development through our Capability Fingerprint, industry and partner training programs, special interest groups, and an AI-driven learning platform. No matter where you are in your career, we offer meaningful work and opportunities for growth. NCS Australia is an equal-opportunity employer, and we take pride in our commitment to valuing and supporting our people and the communities we serve.We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Veterans, Aboriginal and/or Torres Strait Islander community. At NCS Australia, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply. Agencies: We’ve got this. We request that you do not contact NCS employees outside of the Talent Acquisition team. NCS exclusively accepts resumes from agencies on our preferred supplier panel through the NCS Agency Portal. Agencies that submit resumes must have a valid fee agreement and be assigned to the particular requisition by the Talent Acquisition team. Any resumes that are submitted outside of this process will become the sole property of NCS. If a candidate is hired outside of this process, no fee or payment will be given. Work rights and background checks: To be eligible for a position with us, applicants will need to have valid work rights for Australia and be willing to undergo a comprehensive background checking process, including probity and police checks Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the NCS Group Australia team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities ✨ Future-State Design ️ Journey Mapping Agentic Research Key Strengths ️ Service Design & IA Advanced Research AI Ecosystem Knowledge Strategic Translation A Final Note: This is a role with NCS Group Australia not with Hatch.
