This is a Technical Service Specialist role with Abbott based in Sydney, NSW, AU Abbott Role Seniority - junior, mid level More about the Technical Service Specialist role at Abbott JOB DESCRIPTION: About Abbott Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to: Career development with an international company where you can grow the career you dream of . A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists. Overview Providing after sales support, repairs, preventative maintenance, reliability improvement programs, installations and deinstallations. Our current service methodology is one of using an adaptive and predictive model of identifying failure before it occurs and requires an individual who can adapt in this new model of doing service. Core Responsibilities Prepare and maintain detailed service and failure records, ensuring all documentation complies with legal and ethical requirements. Instruct customers in maintenance and troubleshooting procedures. Complete user verification checks Test Equipment as prescribed. Maintain and adhere to Test Equipment calibration schedule as prescribed by quality policy. Strong methodical and logical thinking skills Must be a strong communicator with good interpersonal skills Ability to build strong working relationships with customers and provide excellent service, and account ownership from a technical support perspective. Ability to do Root Cause Analysis and driven to achieve positive results for our customers and Abbott, including the ability to escalate to the wider group for a timely issue resolution. Must be team oriented and have the ability to work with multi-disciplined teams Eagerness to develop skills and knowledge through training and education Potential for minimum 50% travel within NSW and across broader interstate (and New Zealand) locations as required Willingness to be part of a rotating roster to support customers after hours. Minimum Education Relevant Tertiary qualification in Electronic/Electrical Engineering or a related field. Minimum experience/ training required Electrical experience is necessary Knowledge on LIS connectivity, laboratory automation, Abbott products e.g. Architects, Alinity, Haematology instrumentation will be an advantage The base pay for this position is N/A In specific locations, the pay range may vary from the range posted. JOB FAMILY: Field Services DIVISION: CRLB Core Lab LOCATION: Australia > Macquarie Park : 299 Lane Cove Road ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: Yes, 20 % of the Time MEDICAL SURVEILLANCE: Not Applicable SIGNIFICANT WORK ACTIVITIES: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day) Abbott is about the power of health. For more than 135 years, Abbott has been helping people reach their potential — because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 160 countries, we create new solutions — across the spectrum of health, around the world, for all stages of life. Whether it’s next-generation diagnostics, life-changing devices, science-based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health. The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well-being of millions of people. They push the boundaries to help manage and treat some of life’s greatest health challenges. We invite you to explore opportunities at Abbott, to see if your talents and career aspirations may fit with our openings. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce. Follow Us: Facebook LinkedIn YouTube Twitter Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Abbott team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Preparing and maintaining service records ️ Instructing customers ✅ Conducting user verification checks Key Strengths Methodical and logical thinking skills Interpersonal skills Root Cause Analysis Knowledge of LIS connectivity ⚙️ Experience with Abbott products Teamwork A Final Note: This is a role with Abbott not with Hatch.
