This is a Senior Customer Service role with Nick Scali Limited based in Wetherill Park, NSW, AU Nick Scali Limited Role Seniority - mid level, senior More about the Senior Customer Service role at Nick Scali Limited Company Description As market leaders and experts in luxury furniture design, we take pride in our commitment to quality and innovation. For over 60 years, Nick Scali has been a nationally recognized household name in the Australian furniture industry. Following our acquisition of Plush Sofas in late 2021, we now operate over 111 showrooms across Australia and New Zealand, with exciting plans for further expansion in 2025. Join an iconic Australian retail organization and be part of an international ASX-listed company that values career development in a supportive team environment. What We Offer: Flexible working models available, ranging from 2 to 5 days a week, promoting work-life balance. Competitive salary Continuous training and career development opportunities. A supportive team environment that values innovation and improvement. Job Description Are you passionate about delivering top-notch customer service? Do you have a knack for resolving complex issues? If so, we have the perfect opportunity for you! As our Customer Service & Warranty Escalations Team Member, you will liaise with customers and other departments, investigating, researching and assessing warranty cases at the escalated stage. Ensuring that customer concerns are resolved to company standards. ABOUT THE ROLE: 9.00am to 5.30pm. Monday to Friday. Permanent Fulltime. In the furniture industry. Work closely within a team of 8 to resolve warranty cases. Work with other departments to reach resolutions. Liaise with customers via phone and email. Ensure seamless customer service and support. Qualifications Customer service experience in an office-based role needed. Excellent communication & customer service skills. Strong problem-solving skills and the ability to handle challenging situations with ease. Great attention to detail. A technical and inquisitive mindset. Ability to investigate warranty cases, and research product information. Proficiency in basic computer-based systems, such as soft phone systems, Microsoft. programs (Word & Outlook), and web-based email systems, or the ability to learn these. Full working rights. Additional Information BENEFITS: Job security at a publicly listed company trading for over 60 years and continuing to grow. Free onsite parking down a private driveway. Close to M7 motorway. Monday to Friday only. A friendly and approachable office and management. Monthly free team lunch. This is an exciting opportunity to take the next step in your career and join a growing business. Apply now! Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Nick Scali Limited team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Liaising with customers Investigating warranty cases Collaborating with departments Key Strengths Customer service experience ️ Excellent communication skills Problem-solving skills Attention to detail ️ Technical mindset Proficiency in computer systems A Final Note: This is a role with Nick Scali Limited not with Hatch.
