Freight Forwarder Location: Port of Brisbane Employment Type: Full Time About the Role We are seeking an experienced Import Sea Freight Forwarder to join a high-performing operations team within a fast-paced logistics environment. In this role, you will be responsible for managing import sea freight shipments end-to-end, ensuring smooth coordination between customers, suppliers, carriers, and internal stakeholders. You will play a key role in delivering accurate, compliant, and timely freight solutions in line with customer expectations and operational standards. Key Responsibilities Manage import sea freight shipments from origin through to delivery Liaise with customers, suppliers, and service providers to ensure clear and timely communication Process shipment files accurately and efficiently in line with SOPs, KPIs, and regulatory requirements Coordinate bookings, documentation, and milestone tracking across all shipments Use freight systems to enter, maintain, and update shipment data Monitor and resolve operational issues including documentation, weight discrepancies, costs, and delays Ensure compliance with international trade regulations and customs requirements Prepare and maintain accurate financial and operational records Work closely with internal teams to support workflow efficiency and service delivery Contribute to process improvements and operational enhancements Assist senior team members with daily operational tasks and project work About You Previous experience in freight forwarding, import/export operations, or a similar logistics role Strong understanding of international shipping processes and compliance requirements Experience using freight management systems (CargoWise experience highly regarded) Excellent communication and stakeholder management skills Strong attention to detail with the ability to manage multiple shipments simultaneously Ability to work in a fast-paced, deadline-driven environment Customer-focused mindset with a commitment to service excellence Problem-solving ability and a proactive approach to issue resolution What Success Looks Like Accurate and timely processing of all shipments Strong customer relationships built on trust and communication Consistent achievement of KPIs and operational targets Effective collaboration across teams and stakeholders Continuous improvement in processes and workflow efficiency Why Join Us You will be part of a supportive and collaborative team environment where performance, initiative, and customer service are highly valued. This role offers the opportunity to develop your skills in international logistics while contributing to a business focused on operational excellence and continuous improvement. SCR-liam-flynn liam.flynn@cgcrecruitment.com
