About Us Kinyara Health is a business with a unique mission: to keep personal, local care alive for ageing Australians and people living with disability - helping individuals find their forever home care within one of our remarkable, community‑founded brands across New South Wales, Victoria and South Australia. In the face of significant industry reform, we’ve doubled down on this commitment. As a result, Kinyara has grown at pace - expanding into the hearts and homes of more Australians, while staying true to the local care that defines us. Our growing group operates through a distinctive service model, where long‑established community businesses (some with legacies of up to 45 years) have their histories and connections honoured. These local teams are supported by shared services and a technology‑forward approach that strengthens consistency and sustainability - without ever compromising client experience or community connection. Through growth and transition, we remain deeply anchored to our purpose, quality standards and culture - creating an environment that attracts thoughtful, capable people who are motivated to do meaningful work and make a genuine impact. The Opportunity The NDIS Program Manager is a newly created role designed to strengthen and scale Victorian NDIS operations and further elevate the end‑to‑end client journey. As NDIS Program Manager, you will hold overall responsibility for the NDIS program in Victoria, with a clear focus on how participants experience our services from initial engagement through to ongoing support. Central to the success of the program, you will translate strategic intent into a structured, sustainable and high‑performing operating model. The role balances commercial accountability with participant‑centred leadership, bringing growth, service delivery, workforce alignment and compliance into a single, cohesive approach. Building on strong foundations in service delivery and market presence, this role focuses on strengthening how strategy is delivered day to day and improving consistency across the participant journey. The NDIS Program Manager will align Business Development, Intake and Service Delivery within a clear, scalable operating model that supports sustainable growth and high‑quality, compliant outcomes for participants, while leading a team of seven. Key responsibilities include: Hold overall accountability for the Victorian NDIS program, including performance, financial sustainability, growth and outcomes, ensuring the program continues to operate effectively as it scales. Own the participant journey from initial engagement through to ongoing service delivery, maintaining a strong focus on consistency, coordination and quality of experience across all touchpoints. Establish and maintain a clear, scalable operating model that brings Business Development, Intake and Service Delivery together as one aligned program. Ensure strong governance, regulatory compliance and audit readiness across all NDIS operations. Lead, support and develop the Victorian NDIS team, building clarity, accountability and capability while fostering a high‑performing, values‑aligned culture. Use performance insight, data and professional judgement to guide decision‑making, manage risk and continuously improve how the program operates. Work closely with the General Manager (VIC) and shared services functions to deliver operational improvement, support change and strengthen long‑term program capability. The role operates across Carrum Downs and Tullamarine offices and involves regular travel between locations to support teams, stay connected to day‑to‑day operations and provide visible leadership. Occasional local travel within Victoria will also be required. You may be based at either location, provided you have the capacity to travel between sites. Flexibility, hybrid working options and a kilometre allowance are available to support this arrangement. About You You are an experienced NDIS or human services leader who is comfortable holding accountability for an entire program and its outcomes. Your leadership style is clear and grounded. You like being close enough to operations to understand the realities of your team’s day to day, while maintaining a strategic view of where the program needs to go. You make sound decisions, set clear expectations and create the structure teams need to perform well. You understand the NDIS environment and the balance required between participant experience, compliance, workforce capability and commercial sustainability. Consistency, clarity and momentum matter to you, and you’re able to bring people together around shared priorities and practical ways of working. You’re ready to step into a role with real ownership and make it your own. You’re comfortable navigating change, recognise that learning is integral to growth, and hold yourself - and your team -accountable for continuously improving how the program operates. Above all, you show up with a forward‑thinking and thoughtful approach, while never losing sight of your purpose. You create an environment where people feel clear, supported and able to show up authentically, so you can consistently deliver high-quality care as a team. You bring: Proven leadership experience within NDIS, disability or other complex service environments A strong understanding of quality, compliance and operational risk, applied practically Confidence managing operational and commercial performance in a growing program A thoughtful, people‑centred approach to leadership with clear accountability A preference for being visible, accessible and engaged with teams and stakeholders Essential requirements: Full Australian working rights Current NDIS Worker Screening Check (NDISWSC) or willingness to obtain A current driver’s licence Access to a reliable vehicle for travel between sites Benefits of Working With Us Newly created role with real ownership - shape how the Victorian NDIS program operates and grows End‑to‑end accountability - influence the full participant journey, not just one part of it Leadership with impact - work closely with senior leaders and shared service SMEs while staying connected to day‑to‑day operations Values‑led organisation - be part of a business that prioritises quality care, integrity and people Flexible working approach - balance on‑site leadership with hybrid options where needed Scope to grow and evolve - develop your leadership capability alongside a maturing NDIS program Competitive package — up to $130,000 base super with annual reviews About The Process Apply now and join us on the journey to shaping the future of Australian homecare.
