This is a Patient Services Officer role with GenesisCare based in Frankston, VIC, AU GenesisCare Role Seniority - junior, mid level More about the Patient Services Officer role at GenesisCare At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world. Care to join the team? Join GenesisCare Frankston as a Patient Services Officer (Medical Administration) and become part of a passionate team delivering personalised, high-quality cancer care using advanced technology. Enjoy working in a supportive and collaborative environment with strong connections to leading specialists and hospitals. You’ll also have the opportunity to grow your career through ongoing professional development, exposure to innovative healthcare practices, and pathways within a global organisation. This is a 12-month, maximum-term full-time position (Monday – Friday), offering an excellent opportunity to further develop your administrative experience within a healthcare setting. More specifically, you will: Provide efficient day-to-day administrative and clerical support to ensure smooth clinic operations Coordinate, schedule, and confirm patient appointments with accuracy and care Manage billing and receipting processes at the time of appointment Maintain accurate data entry across clinical and administrative systems Prepare, scan, file, and manage patient documentation in line with privacy standards Ensure patient records and administrative files are up to date and well maintained Contribute to effective clinic workflows through organised and proactive support Liaise with internal teams to support scheduling, documentation, and operational processes Manage competing priorities in a fast-paced and patient-focused environment undefined We’re looking for someone who has: A strong commitment to delivering exceptional patient care and customer service Excellent communication and organisational skills, with the ability to engage with a range of stakeholders The ability to work both independently and collaboratively within a team Experience with patient billing systems (knowledge of Medicare is highly regarded) A professional, empathetic phone manner and confidence managing a high volume of enquiries High attention to detail with strong organisational capability A flexible, adaptable approach and the ability to thrive in a busy clinical setting Benefits of joining our team: The opportunity to work with a vibrant and supportive team focused on delivering exceptional patient outcomes A close-knit team culture with a strong sense of community Free, confidential support for employees and their families through GenesisCare’s external wellbeing services, including financial, nutritional, legal and counselling support Access to the Full Circle Wellbeing Program, supporting your holistic health and wellbeing Opportunities to learn and grow through award winning development programs A range of employee benefits, including Qantas Club membership discounts, gym membership discounts and Bupa health insurance discounts About GenesisCare By joining GenesisCare, you will be joining a highly progressive and passionate team of healthcare professionals and support staff, united by a common purpose: to design care experiences that deliver the best possible life outcomes. The ambition for better cancer care that began our story, has grown into a passionate team of ~2,000 employees across 50 locations nationally. Join us to design better care and enjoy a career with purpose. GenesisCare is an Equal Opportunity Employer. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the GenesisCare team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities ️ Providing administrative support Coordinating patient appointments Managing billing processes Key Strengths ❤️ Exceptional patient care and customer service ️ Communication and organisational skills Experience with patient billing systems Empathetic phone manner Attention to detail ⚡ Flexible and adaptable approach A Final Note: This is a role with GenesisCare not with Hatch.
