Collections Officer April 29, 2026 Banking & Finance Sydney Apply your collections experience Maintain a supportive customer service approach Attractive remuneration package The Organisation Work for a growing finance provider, with a positive work culture and people-first philosophy. This leading non-bank lender recently surpassed a $1 billion loan portfolio, highlighting their growth in the lending industry. This employer offers a wide range of products, including loans for cars, homes and commercial assets. Investing in technology and automation, this business’ sustained momentum in car and consumer loans is backed by a strong broker portfolio and a consistent and careful approach to credit. The Role Provide superior service, deliver appropriate solutions and drive positive outcomes for a large portfolio of Asset Finance customers. Identify risks, analyse data and drive compliance. Manage a portfolio of delinquent accounts Monitor the status of customer accounts and respond to general inquiries Negotiate repayment arrangements Identify financial hardships and work with other teams to provide assistance Liaise with external stakeholders Assist with skip tracing and escalations About You The ideal candidate will have demonstrated experience in secured or unsecured debt collections or customer service within financial services. You preferably gained this experience in consumer or commercial lending. Experience with hardship assistance and an ability to identify sensitive customer situations is desirable. You have a passion for stakeholder management, and strong communication and customer service skills. You understand dispute resolution procedures as well as relevant legislation and regulatory framework, such as NCCP and the Privacy Act. The Opportunity Thrive in a welcoming and positive working culture, in a bustling and vibrant part of Sydney, close to shops and public transport. This financial services organisation offers flexible working arrangements in a great team environment, with opportunities for career progression. Gain experience and training in other areas and enjoy the diversity this role offers. For a confidential discussion about this opportunity call Patrick Fisher on 0435 748546. For more information please contact: pfisher@oxygenrecruitment.com.au Apply Now
