About the Opportunity The Care Partner Support Officer (CPSO) plays a vital role within the Care Partner team, providing comprehensive administrative and coordination support while managing a client caseload under the Wellness Model of Care. Acting as a primary point of contact, the CPSO delivers exceptional customer service and facilitates effective communication between clients, advocates and the wider care team. The role involves monitoring client wellbeing, identifying and escalating concerns to Senior Care Partners when required, and ensuring accurate, timely documentation is maintained across relevant systems. Through strong organisation, attention to detail and collaboration, the CPSO supports continuity of care and contributes to positive outcomes and experiences for our customers. About You You are a committed and compassionate professional who is sensitive to the diverse needs of older people from a range of social, economic and cultural backgrounds. You excel at building rapport with clients and their families and bring kindness, enthusiasm and energy to your work. You enjoy empowering others, working collaboratively with colleagues and balancing competing priorities in a fast-paced environment. You are detail-oriented, with strong administrative and time management skills, and can confidently manage multiple tasks while maintaining accuracy and meeting required timeframes. Essential Criteria Diploma in Community Services Coordination or Certificate III in Aged Care or equivalent National Police check Australian Driver’s licence Some Perks for You As part of a not-for-profit organisation, you will be able to salary package up to $18,549 per year to reduce your tax. Be MORE at ECH! We're passionate about supporting our people as much as our clients and residents. Enjoy wellbeing programs, an environment that creates meaningful connections and opportunities to grow your skills and career all topped off with competitive benefits. Ready to be part of something special? Join us and help older South Australians get MORE out of Life! Applications close: Sunday 10th January 2026 We will be reviewing applications as they come in and will move quickly to secure the right candidate. Should you be interested in a confidential discussion please contact ECH Employment, employ@ech.asn.au We encourage individuals from diverse backgrounds to apply, including those living with a disability, from culturally or linguistically diverse backgrounds, part of the LGBTI community, or Aboriginal and Torres Strait Islander people. If you require reasonable adjustments or would like to share your pronouns at any stage of the application or interview process, please let us know. In submitting your application, you agree to our ECH Recruitment Process Terms and Conditions
