. About this opportunity Yarra Tram requires an Area Manager, Authorised Officers to lead a large team across two Authorised Officer depots, ensuring strong performance, consistency and accountability in delivery. Reporting to the Head of Authorised Officers this role will be: Providing senior operational and people leadership across two Authorised Officer depots, ensuring strong performance, consistency and accountability in delivery. Translating organisational strategy into high-performing, data-led operational outcomes that improve Customer Experience Index (CXI) and Passenger Experience Regime (PXR) results, fare compliance, safety and customer experience. Driving continuous improvement in deployment, processes, training and capability, ensuring Authorised Officers are equipped, supported and deployed to deliver the best outcomes for passengers and the business. Acting as a critical leadership interface between the Head of Authorised Officers and Authorised Officer Supervisors, setting clear expectations and standards for performance, behaviour and culture. About you Ideally you will have Tertiary qualifications in Business, Management or a related discipline and/or significant relevant leadership experience. Proven senior leadership experience managing large frontline, operational teams. Demonstrated ability to deliver performance outcomes aligned to CXI, PXR and operational KPIs. Strong capability in data analysis and translating insights into operational action. Comprehensive knowledge of the Transport Act, ticketing system and enforcement environment. Sound understanding of industrial relations, safety, wellbeing and people management. Excellent communication, influencing and stakeholder management skills. Demonstrated success in leading change and continuous improvement initiatives. Current driver’s licence (preferred). Applications close: 05 May 2026
