Reporting to the Operations Manager, the Area Practice Manager is responsible for ensuring our CBD and Bondi Dental Centers operate efficiently and productively. You’ll achieve this through effective workforce planning, management of patient appointment books, and serving as an escalation point for employment and patient matters. Key Responsibilities Provide coordinated leadership to our CBD and Bondi Dental Centers, ensuring efficient and productive operations. Lead, coach, and mentor support staff, participating in performance reviews alongside the Operations Manager. Meet KPI targets including customer service and financial objectives, manage rosters and consumables for optimum resource use. Support staff development through training and foster a learning culture across the Centers. Ensure efficient rostering and leave management, with new staff inducted and trained. Resolve non-clinical complaints, escalate issues beyond your authority to the Operations Manager. Maintain WHS compliance, promptly report hazards, and participate in health and safety activities. Plan and direct operations to achieve patient access, quality standards, and optimal appointment book management. Drive employee performance, implement and manage change, and celebrate staff achievements. Skills, Experience and Qualifications Essential: Experience managing day-to-day operations in a Dental Centre environment. Background in dental assisting, reception, or administration in a dental setting. Proven leadership skills and ability to drive customer service outcomes. Strong understanding of occupational health and safety within dentistry. Highly customer-centric, confident, positive, and resilient leader. Experience working with multicultural staff and consumers. Desirable: Experience with quality management and improvement systems, ideally maintaining ISO standards. Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint. Understanding of private health insurance products. Why Join Us? This is a fantastic opportunity for a motivated leader to make a real impact across multiple Dental Centres, developing teams and driving operational success. You’ll join a supportive environment with opportunities for professional growth, recognition of achievements, and ongoing training. About HCF At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover 2 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric. We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together. Culture & Benefits Purpose-driven passion We’re united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused. Wellness and work-life balance We’ll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best. Our offerings include: Flexible working arrangements 50% subsidy on HCF hospital and/or extras cover Family-friendly certified employer 18 weeks of parental leave for all new parents Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more Discounts on HCF’s products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products. Collaboration and inclusivity We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status. Continuous learning and growth We believe in lifelong learning. HCF provides opportunities for personal and professional development. From workshops to mentorship programs, we encourage your growth and curiosity. Next steps If you require any adjustments to assist you in making your application or during the recruitment or onboarding process, please reach out to Talent Acquisition – peopleservices@hcf.com.au to discuss. We encourage applicants to submit their applications at their earliest convenience, as at HCF, we review applications as they are submitted, and may have filled the role prior to the job closing date.
