The Company This Australian leading organisation supplies operations and services to customers based in Australia and overseas. The business has carved out a substantial market share and has continued to grow by offering the highest quality service with a focus on customer service delivery and efficiency. As they set up for their next stage of growth, they have a need to recruit a Head of Operations to lead the end-to-end operations. The Role Reporting to the COO and being a key member of the senior leadership team, this critical role requires a process-led approach and commercial acumen and is responsible for all Operations activities including safety, quality, logistics operations, planning and customer service. Lead and manage a large team across operations, with a focus on developing best practice, quality and safety. Direct or coordinate the development of projects that cover all Operations areas to deliver improvements in processes, systems, cost, efficiency, customer service and overall performance. Identify and develop business initiatives in the operations and wider areas to support the current and future business growth. Work with the senior leadership team to develop operations and supply chain strategies. Analyse information about operational performance to develop processes to improve the movement of products to customers. Lead the development in operations initiatives and working closely with the commercial teams to ensure profitability. Working closely with the operations team to analyse performance to determine how to reduce waste and/or optimise customer service. Manage all financial and commercial aspects of operations including cost management, CAPEX planning, reporting, and continuous improvement initiatives. The Person Ideally tertiary qualified, where they can use their qualifications and experience to lead growth. Open to industry experience but it must be closely aligned such as logistics operations, industrial, resources, oil and gas. Have a safety first mindset and ability to drive initiatives to improve all aspects of safety across the business. Strong leadership skillset, able to inspire and improve performance through people and process. It is important that the successful candidates have experience across all of operations, including warehousing and distribution. They must have experience driving improvements across the supply chain operations. Understanding of the quality, safety, and continuous improvement initiatives across operational environments. High level communication, able to work in collaboration with a range of stakeholders globally and across ANZ/ Solutions driven, able to work through problems effectively and efficiently. Commercial with an analytical skill set. If you would like more information on the role, please do not hesitate to call Matt Simpson on 03) 9823 7401.
