Branch Manager | Townsville, QLD | Industrial Equipment Hire | Operational Leadership A well-established, privately owned equipment hire business with a strong presence across Queensland is seeking an experienced Branch Manager to take ownership of a key regional operation. The business has experienced consistent growth over a number of years and is known for its performance-driven culture, strong leadership pathways, and focus on operational excellence. About the Role This branch is one of the larger operations within the network, generating significant annual revenue and supported by a multi-disciplinary team across transport, hire desk, yard operations, and workshop functions. Sales performance is well established. The core focus of this role is operational leadership — driving structure, accountability, and consistency across the branch while maintaining high standards of safety, service, and asset quality. Key Responsibilities Operations & Leadership Lead and align multiple departments to ensure cohesive branch performance Implement and enforce operational processes, systems, and compliance standards Use reporting tools and data insights to identify improvement opportunities Oversee workforce planning including rostering, recruitment, and performance Commercial Management Own full P&L responsibility including budgeting, forecasting, and cost control Support revenue growth through close alignment with the sales function Identify local market opportunities and contribute to branch growth Customer & Market Engagement Maintain strong customer relationships and resolve issues effectively Drive a consistent, high-quality customer experience across all touchpoints Provide market and competitor insights to support broader strategy People & Safety Build a high-performance culture with clear KPIs and accountability Ensure strong onboarding, training, and ongoing development of staff Maintain a visible, safety-first culture with full SHEQ compliance About You Proven leadership experience in a Branch Manager, Operations Manager, or similar role Experience managing teams across multiple functions (15 staff preferred) Strong commercial capability with P&L ownership Background in industrial services, equipment hire, logistics, or similar environments Demonstrated ability to drive accountability and performance in operational teams Comfortable working with data, systems, and reporting tools Strong communication skills with the ability to influence across all levels Why Join Established and growing business with a strong reputation in the market Senior leadership role with full operational ownership Clear pathway for career progression within a multi-site organisation Supportive, performance-driven culture Townsville offers a strong lifestyle proposition with access to the reef, affordable living, and continued regional growth. Apply For a confidential conversation, contact Mick Gardiner on 0491 813 717 / mick@waypointconsulting.com.au, or apply with your CV and a brief note on your relevant leadership experience.
