Who we are? At Torrens University Australia, making a difference is in our DNA. As a Certified B Corporation, we belong to a global community of future-focused companies using business as a force for good. We believe in the transformative power of education to change lives, families, communities – and the world. That’s why we’re on a mission to increase access to higher education, so learners from all walks of life can chase their dreams. Just like our students, our employees are a diverse group who want to make an impact. When you join us, we give you the freedom to be bold, creative, and courageous – with flexible working arrangements that allow you to bring your best. We’ve built a culture that celebrates community, collaboration, and innovation, where people love what they do . What’s the job? The Future Student Pipeline Coordinator supports Future Student Advisors (FSAs) by managing the operational and administrative components of the future student pipeline from enquiry through to enrolment. The role actively monitors pipeline health, maintains accurate CRM records, identifies opportunities to progress students through key milestones, and coordinates internal actions with relevant teams. By removing administrative burden and improving pipeline discipline, the Pipeline Coordinator enables FSAs to remain focused on student-facing engagement and conversion activities. Principal Accountabilities (but not limited to): Pipeline Monitoring and Coordination Actively monitor the future student pipeline to identify stalled or at-risk cases, stage ageing, and inactivity triggers. Maintain a structured cadence of pipeline health checks and prepare prioritised action lists for FSAs (e.g., students requiring follow-up, missing documents, offer expiry). CRM Administration and Data Quality Maintain accurate and up-to-date student records in the CRM and related systems, ensuring consistent use of pipeline stages, notes, and activity logging. Update pipeline stages in line with defined triggers and process rules, ensuring data integrity and reliable reporting. Internal Process and Stakeholder Support Coordinate with Admissions, compliance, and other internal teams to progress applications, confirm outstanding requirements, and resolve bottlenecks. Track turnaround times and service expectations, escalating delays or recurring issues through agreed pathways. Reporting and Insights Prepare regular pipeline snapshots and conversion reports to support intake planning, forecasting, and performance tracking. Monitor trends (conversion rates, stage drop-offs, turnaround times) and provide actionable insights to the Future Students team. Who you are: Student-Centred Experience You bring experience within Australian education, ideally across student recruitment, contact centre, or student services environments, with a strong focus on delivering high-quality student experiences. CRM & Systems Capability You have working knowledge of CRM platforms such as Salesforce or Microsoft Dynamics, with the ability to maintain accurate data and support pipeline visibility. Performance & Accountability Comfortable operating in a KPI-driven environment, you take ownership of your work, manage competing priorities, and consistently deliver against targets. Relationship Building You build strong, collaborative relationships across teams, enabling smooth coordination and positive outcomes for students and stakeholders. Organisation & Communication Highly organised, you can effectively prioritise tasks and communicate clearly and professionally, both written and verbally. Analytical & Problem Solving You bring a proactive mindset, using data and insights to identify issues, solve problems, and improve processes. To read more about the role, please click here. This is a full-time 12-month fixed-term position located at our Surry Hills Campus in Sydney. Why join us? Bold, modern and agile, we’re Australia’s fastest-growing university, going from 164 students in 2014 to 40,000 alumni across 115 countries and 2000 staff today. In 2020, Australian Financial Review named us one of the country’s most innovative companies. As we continue to establish ourselves as a truly global university, we never lose sight of our student-centric approach. Supported by teams of passionate people, you’ll find endless opportunities for professional development and career progression. We are proud to be an equal opportunity employer and committed to creating an inclusive workplace. We do not discriminate on the basis of race, colour, religion, age, ethnicity, gender identity, sexual orientation, disability, or any other protected characteristic. We encourage applications from Aboriginal and Torres Strait Islander peoples for all positions. What we offer: We support your personal passions, development and wellbeing, to make your working life a more rewarding experience. At Torrens University Australia, you’ll benefit from: Study free in a course/degree related to your position B Corp certified university – values driven, and purpose led Access to internal opportunities - Be supported to learn, grow and move across the organisation Hiring process We aim to provide you with the information you need at each stage of this process to help you present your best self. If you have any accessibility requirements, please contact your recruiter at Nikeey.silwal@torrens.edu.au for confidential support. We are committed to ensuring an equitable, barrier-free application process and have a Reasonable Adjustment Procedure in place to support you throughout the recruitment process. To learn more about what makes Torrens University Australia a great place to work, visit https://www.torrens.edu.au/blog . We’d love to hear from you. Job reference: R30126 To ensure a fair and thorough review process, applications for this role will close on Friday 22nd May. Please note, we may close applications earlier should a suitable candidate be identified. You can expect to hear from our Talent Acquisition team after this date with updates regarding your application. If you require a reasonable accommodation to complete our application process, please contact our Human Resources Department at yourcareer@torrens.edu.au
