IT Support Engineer | MSP | Permanent Role Your new company An exciting new opportunity is available for a Service Desk Analyst at a Market-Leading Managed Service Provider. This is a permanent position, located in the Sydney CBD and offers a modern onsite working environment and excellent opportunities for career development. Your new role You will be responsible for delivering Level 1 and Level 2 IT support, both onsite and remotely, acting as the first point of contact for technical issues. This role requires a proactive and customer-focused approach to ensure timely resolutions and maintain high levels of user satisfaction. Strong troubleshooting abilities and clear communication skills are essential to succeed in this fast-paced and dynamic environment. What you'll need to succeed Proven experience providing Level 1/2 support within a service desk environment. Experience with the Microsoft 365 stack, including Exchange Online, SharePoint Online, OneDrive for Business, Microsoft Teams, Azure Active Directory, and Intune (Endpoint Manager)Experience with endpoint management tools such as Intune, Autopilot, or SCCM. Previous experience working for a Managed Service Provider (MSP) or within the financial services industry. Solid understanding of core networking concepts including: DNS (Domain Name System)DHCP (Dynamic Host Configuration Protocol)TCP/IP fundamentals Familiarity with Active Directory and Group Policy management. Ability to troubleshoot user access, authentication, and device compliance issues in hybrid environments. What you'll get in return Competitive salary and benefits packageOpportunities for career growth and advancementSupportive and inclusive work cultureTraining and development programsCollaborative and team-oriented environmentRecognition and rewards for outstanding performanceModern and well-equipped office facilitiesDiverse and challenging projectsOpportunities to work on cutting-edge technologies What you need to do now If youre interested in the job click apply now to forward an up-to-date copy of your CV to charlie.pym@hays.com.au. If this job isnt quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 2986053
