Service Manager Southern Sydney Region We are seeking an experienced Service Manager to lead the aftersales operation within a well-established, multi-franchise dealership located in Southern Sydney . This opportunity sits within a business undergoing a positive shift in leadership , with a clear focus on empowering its next Service Manager to take ownership, influence direction and build a high-performing operation. The Opportunity This is not a "maintain the status quo" role. You will step into an environment where new, progressive leadership is actively investing in change, culture and performance , and is looking for a Service Manager who wants to take the lead. You will have the backing of a large, well-resourced automotive group, while maintaining the autonomy to shape your department locally. Key Responsibilities Full accountability for service department performance, profitability and customer outcomes Lead, mentor and develop a team across workshop, service advisors and parts Drive operational improvements across efficiency, productivity and labour sales Take ownership of WIP management and daily workshop performance Ensure compliance with manufacturer standards and internal processes Improve CSI, retention and overall customer experience Build a strong team culture aligned with the new leadership direction About You Current Service Manager within a franchised dealership environment Proven ability to improve performance and drive change within a service department Strong commercial acumen across KPIs, margins and cost control A leader who values accountability, culture and team development Process-driven, but adaptable and open to evolving the operation Confident communicator who can influence both the floor and senior stakeholders What's on Offer Attractive remuneration package with performance incentives Company vehicle Backing of a large automotive group with long-term career pathways A business investing in leadership, culture and growth The opportunity to step into a role where your voice is valued and your impact is visible Location Based in Southern Sydney , this role offers access to a large and established customer base, strong local community engagement, and a balance of accessibility and lifestyle. The area is well-connected, with a mix of residential, commercial and coastal surroundings, making it an attractive and convenient place to work. About Us We are an automotive people specialist, partnering with leading dealer groups and OEMs across Australia and the wider APAC region. Our focus is on connecting high-calibre automotive professionals with progressive businesses that value leadership, performance and long-term growth. All applications and conversations are handled with the strictest confidence.
