Immediate requirement for a experienced Service Desk Analyst to join a busy and high-performing local government IT team. These roles are ideal for professionals who thrive in fast-paced environments and enjoy delivering excellent customer service. About the Role You’ll be the first point of contact for IT support, providing both remote and face-to-face assistance across a range of sites. Working under the Service Desk Team Leader, you’ll play a key role in ensuring smooth day-to-day ICT operations. Key Responsibilities Provide Level 1 IT support across desktop, mobile, and network environments Troubleshoot and resolve incidents and service requests within SLA timeframes Deliver high-quality customer service via phone, remote, and in-person support Log, track, and update tickets using ITSM tools (Halo experience highly regarded) Support hardware deployments, upgrades, and asset management Maintain accurate records across systems, including CMDB updates Communicate effectively during incidents and planned maintenance Contribute to knowledge base articles and process improvements About You MUST be available immediately 5 years’ experience in a Service Desk or IT Support role Strong troubleshooting skills across Microsoft environments (Windows, O365, Azure AD, Intune) Experience supporting desktops, laptops, mobiles, and peripherals Familiar with ITSM tools and ticketing systems Excellent communication and customer service skills Ability to manage high ticket volumes in a fast-paced environment ITIL certification (or similar) is highly regarded Please send through your resume to Lchamney@publicsectorpeople.com.au
