At Objective, we create software that makes a difference. With over 400 people and five development labs spread across Australia, New Zealand, the United States of America, and the United Kingdom, Objective is a leading developer of SaaS solutions for the government. The Senior Software Support Analyst is a senior, career-level role within the Customer Support team, providing advanced technical support, leadership, and service management expertise for Objective software. This role takes a lead position in managing the most complex and high-impact incidents, driving service quality, and uplifting team capability through coaching, knowledge sharing, and role modelling best practice support behaviours. The Senior Software Support Analyst operates with a high degree of autonomy and judgement, while working collaboratively across teams to improve service outcomes. This role report to the Engineering Support Team Leader and does not have any people management responsibilities.
