About Us: We create extraordinary experiences. We create memories, we take care of our shared heritage. This means careers where we have to innovate and always push for better, and where your perspective is always valued. This is a world where we bring together our love for the natural environment and our care for one another to make a real difference. This is a world where you’ll discover something new, every day. Working in our Operations team, you’ll be helping with the maintenance and presentation of one of our unique open spaces in Melbourne’s South East. This means a permanent role, with opportunities to grow and learn. At the same time, you’ll discover family friendly hours, great employee benefits and a safe working environment. The Role: This hands on role is responsible for overseeing the cremation process end-to-end, ensuring all documentation is accurate and compliant. You will play a key role in supporting families, funeral directors and internal stakeholders during sensitive moments, ensuring care, accuracy and respect in every interaction. You will also support operational efficiency across crematorium services, including equipment maintenance, administration and working across sites during peak periods. Key Responsibilities Manage the cremation process, including verification of documentation and handling of remains Receive and transfer coffins and caskets in line with operational procedures Install and remove memorials, plaques, granite and concrete bases accurately Prepare and package cremated remains for collection Maintain cleanliness and operational readiness of equipment and facilities Complete administrative tasks and update records in CCEMS Ensure all work is completed in line with HSW, regulatory and compliance requirements Provide respectful and professional service to families, funeral directors and stakeholders Support other crematorium sites as required during peak periods Your Profile: Current Australian driver’s licence Physically capable of manual handling (up to 25kg) Strong attention to detail and ability to follow process accurately Confident working independently and as part of a team Experience using tools, equipment or working in a hands-on environment Solid computer skills across Microsoft Office Strong communication skills with a customer-focused mindset Understanding of WHS and risk practices Ability to handle sensitive situations with empathy, discretion and professionalism What’s on Offer: We offer a fulfilling career with exceptional personal and professional growth opportunities, along with a comprehensive range of benefits: Monthly RDO’s Access to Leadership and Development Programs to foster professional growth and advancement. Employee Health, Wellbeing and Assistance Programs including complimentary onsite physio services. Flexible working arrangements. Immediate access to unpaid parental leave and a short waiting period of only three months for paid parental leave, applicable to both full-time and part-time employees. The opportunity to purchase additional annual leave. Discounts available at our employee café and onsite florists. Don’t meet every requirement? We still encourage you to apply – your unique strengths might be just what we need. We care for our colleagues and the community we serve. To protect one another it is a requirement that all successful candidates complete background checks. If you have any access requirements which restrict you from fully participating in our recruitment process, please contact recruitment@smct.org.au so that we can discuss necessary adjustments. We're reviewing applications as they come in and may remove this ad early once the position is filled, so we encourage you to apply as soon as possible. For more information on Southern Metropolitan Cemeteries Trust, please visit our website: www.smct.org.au. SMCT is an equal opportunity employer and a Diversity Council Australia Member.
