About the role This is a services-first product management role focused on defining, commercialising, and scaling DroneShield’s services offerings, including maintenance, support tiers, proactive service models, warranty structures, and professional services. The role owns key service recurring revenue streams and plays a major part in achieving the company’s recurring revenue targets. The role is central to DroneShield’s long term strategy to grow predictable and increasing recurring revenue, with an objective recurring revenue contribution of 30% of total corporate revenue within five years. Reporting to the VP of Product, with a dotted-line relationship to the COO/CCO, the Product Manager, Services is responsible for building structured, scalable, repeatable service products by establishing commercial frameworks (pricing, SLAs, service tiers) that enables DroneShield’s long‑term service revenue strategy. Responsibilities, Duties and Expectations Service Product Strategy & Commercialisation Define the service product vision, roadmap, and commercial strategy. Lead the commercialisation of services by developing structured, repeatable, scalable service products. Own the services P&L and contribute directly to service recurring revenue targets. Define service pricing models (e.g., % of CAPEX, T&M, subscription tiers, bundled support models). Define warranty boundaries for hardware, software, integrations, and deployment, including alignment to company’s 5‑year lifecycle model. Service Design (Maintenance, Support, Delivery) Structure multi‑tier service offerings with clear SLAs, support tier definitions, and proactive maintenance schedules. Stand up the proactive maintenance model and drive continuous improvement based on in‑field data. Productise professional and managed services including consulting, deployment services, and customer delivery models. Support the development of training documents, service manuals, and field processes. Cross-functional & GTM Leadership Partner with sales leadership to define, position, package, and enable services offerings in market. Build sales training material and GTM playbooks for service bundles and service recurring service offerings. Collaborate with Customer Success Managers and Software Subscriptions Infrastructure Product Manager to define and roll out subscription and service products. Collaborate with engineering, operations, support, and projects to ensure end‑to‑end alignment on service execution. Manage external partners and suppliers critical to service delivery. Qualifications, Experience and Skills 5 years in professional services, managed services, or service product management. Experience building and commercialising service offerings (support tiers, maintenance programs, consulting/managed services). Demonstrated experience defining pricing models for service recurring revenue products. Strong product management skills with commercial acumen. Demonstrated experience working cross‑functionally with engineering, sales, operations, support, project delivery, legal and engineering throughout the product lifecycle with strong ownership to complete tasks end to end. Ability to build productive relationships with internal teams, suppliers, and partners, ensuring alignment and coordinated delivery. Excellent written and verbal communication skills, with the ability to produce clear product requirements, service definitions, and technical materials Preferred Qualifications Experience in defence, ruggedised hardware, enterprise software, or complex systems environments. Familiarity with proactive maintenance models, SLAs, and lifecycle-driven service design. Experience taking new service offerings to market (GTM packaging, positioning, pricing). Expected Outcomes (First 6–12 Months) Own the commercial launch of structured tiered support & services bundles. Define and publish a proactive maintenance service model aligned to customer environments. Deliver the first full-service catalogue including pricing, SLAs, entitlements, and warranty boundaries. Establish the services revenue model and pricing architecture to support recurring revenue targets. Lay the foundation for scaling recurring revenue toward 30% of corporate revenue within five years. Note for recruitment agencies: We do not accept unsolicited candidates from external recruiters unless specifically instructed.
