About AEA: Animal Emergency Australia (AEA) is one of Australia’s leading veterinary emergency and critical care networks, providing 24/7 clinical services, education, and support across a growing national footprint. We exist to support veterinary professionals to do and be their best, delivering exceptional care to animals and their families when it matters most. At AEA, we are building something bigger than a hospital network. We are building the future of emergency veterinary medicine. We challenge the heart, support the mind, and operate with integrity, compassion, and kindness in everything we do. Our Culture & Values Our culture is not a statement, it is how we operate every day: Kindness | Transparency | Ownership | Teamwork | Growth We invest deeply in: Work-life balance in a 24/7 world Continuous improvement and innovation Career progression and leadership development A psychologically safe, high-performance culture Building systems that support clinical excellence The Opportunity We are seeking a General Manager, Technology to serve as the enterprise custodian of AEA’s technology environment. This is a builder-level executive role, operating across both strategy and execution, responsible for designing and governing the technology backbone that enables national clinical operations, growth, and innovation. You will lead the direction of enterprise architecture, platforms, data, security, service performance, and technology investment across a fast-scaling, operationally critical environment. This is not a maintenance role. This is a transformation and capability-building role. Key Focus Areas You will be responsible for: Enterprise Technology Strategy Owning AEA’s multi-year technology roadmap Defining enterprise architecture principles and standards Ensuring scalability, uptime, and clinical safety by design Governance & Investment Leading architecture and design governance Approving major technology investments and vendor solutions Preventing platform sprawl and duplication Security, Risk & Continuity Leading cybersecurity strategy and Essential Eight maturity Owning disaster recovery and business continuity Translating technology risk for executive and board stakeholders Platforms & Operations Governing ERP, clinical, workforce, identity, and data platforms Ensuring reliable, 24/7 service performance across all hospitals Driving pragmatic IT service delivery (not bureaucracy) Commercial & Vendor Leadership Owning technology investment strategy and budget oversight Acting as intelligent customer across all vendors Ensuring AEA remains in control of its architecture and roadmap What You’ll Bring 10 years’ experience in senior technology leadership roles Proven GM / Head of Technology level accountability in complex environments Experience owning enterprise architecture and technology strategy Background in multi-site, regulated, or operationally critical organisations Strong governance, risk, and platform management capability Ability to operate at both strategic and hands-on execution level Highly regarded: Healthcare, veterinary, aged care, or critical services experience Exposure to product-led operating models Experience supporting scale, transformation, or acquisitions Formal architecture or governance frameworks (TOGAF, ITIL, COBIT) Why Join AEA? At AEA, technology is not a support function, it is a clinical enabler and growth driver. You will: Shape national infrastructure supporting 24/7 emergency care Influence executive and board-level decisions Build systems that directly impact patient outcomes Join a values-led, people-first organisation Have real autonomy to design and deliver meaningful change Ready to Build Something Meaningful? If you are a technology leader who thrives in complexity, builds with purpose, and wants to create systems that genuinely matter, we would love to hear from you. Apply now or contact Tee at the AEA Talent Team on careers@aes.email for a confidential discussion.
