APPLY NOW: Executive Manager, Operations We are currently seeking an Executive Manager, Operations who shares our commitment to inclusion, independence, and innovation in disability services. Enhanced Lifestyles, a leading not-for-profit disability services provider, and is seeking an experienced and strategic Executive Manager, to lead our organisation-wide operations portfolio and support the delivery of high-quality, customer-led disability services. Our mission is to improve the lives of people living with disabilities through person-centered, individualised, respectful support services . As a member-governed organisation, we are led by customers, for customers. Rooted in the lived experiences of individuals with disabilities, ensuring that the needs of those we support are always at the forefront of our work. For over 30 years, we’ve delivered individualised support services that empower people to live life on their own terms. About the Role This executive role reports directly to the Chief Executive Officer and is a key member of the Executive Leadership Team. The position provides strategic and operational leadership across service delivery and client relations, ensuring safe, high-quality and person-centred outcomes for customers. The role has organisation-wide responsibility for operational performance, quality services and clinical governance, customer experience, and continuous improvement. It also provides executive oversight of business development and marketing to support sustainable growth and strengthen the organisation’s market presence. Key Responsibilities Lead operational performance across all service delivery programs, ensuring safety, quality, and customer outcomes Embed a strong customer experience approach, including effective management of feedback and complaints Drive continuous improvement and operational change aligned to the strategic plan Provide executive oversight of quality, safety, risk and clinical governance Lead business development and marketing in partnership with internal teams to support growth and tendering Use data and insights to monitor performance, manage risk and drive accountability Build strong relationships with customers, families and stakeholders across the sector Ensure compliance with NDIS Practice Standards, legislation, and organisational frameworks About You We are seeking a senior leader with strong experience across service delivery and client relations operations, within a complex and regulated environment. You will demonstrate: Proven experience leading large, multidisciplinary operational teams Strong understanding of the NDIS and quality and safeguards frameworks Experience delivering operational change and service improvement initiatives Strong stakeholder engagement and communication skills Commercial acumen and ability to manage budgets and performance drivers A commitment to person-centred practice, inclusion and human rights The ability to lead culture, performance and accountability across teams Why Join Us This is an opportunity to play a key leadership role in a community-led organisation where your work will directly impact the lives of people living with disability. You will contribute to delivering high-quality services and shaping the future direction of the organisation. Application Details To apply, please submit your cover letter and CV. For further information, For further information, contact Eloise Eaton (HR Officer) hr@el.org.au. Applicants must meet relevant employment requirements, including eligibility for NDIS Worker Screening Clearance. Applications will be reviewed as they come in, with interviews occurring on an adhoc basis from the time of application We encourage applications from individuals with disabilities and from Aboriginal and Torres Strait Islander peoples.
