Des's Group has 60 years of experience in personalised transport services. We are versatile with individual companies distributed throughout various locations in SA. From simple A to B transfer solutions, Wine Tours, Weddings or Corporate movements, we can tailor transport solutions to suit a wide range of requirements. Des’s Minibus is seeking an experienced and motivated Service Delivery Manager to lead our Adelaide minibus operations. This is a key leadership role responsible for ensuring safe, reliable, and high-quality transport services across metro and regional areas. About the Role As the Service Delivery Manager, you will take ownership of the day-to-day operational performance of our minibus services. You’ll lead drivers, coordinate fleet operations, manage service delivery outcomes, and ensure compliance with all regulatory and safety standards. This is a hands-on leadership role suited to someone who thrives in a fast-paced transport environment and is passionate about delivering exceptional service. Key Responsibilities Operations Management Oversee daily service delivery across metro and regional operations Ensure all services run safely, efficiently, and on time Coordinate fleet allocation, maintenance, and vehicle presentation Manage disruptions, incidents, and service issues Monitor KPIs including on-time running, cancellations, and fleet availability Leadership & Workforce Management Lead, mentor, and support drivers and operational staff Manage recruitment, onboarding, and ongoing training Ensure rosters are compliant, fair, and efficient Drive performance management and staff development Compliance & Safety Ensure adherence to all transport legislation and safety standards Conduct audits on driver behaviour, vehicles, and documentation Support incident investigations and corrective actions Promote a strong, proactive safety culture Customer & Stakeholder Engagement Build and maintain strong client and stakeholder relationships Manage customer feedback, complaints, and service improvements Represent the business in stakeholder and community engagements Continuous Improvement Identify and implement improvements in service delivery and efficiency Support operational planning and system enhancements Contribute to fleet and service development initiatives About You You are a confident leader with strong operational experience and a practical, solutions-focused mindset. Skills & Experience Background in transport, logistics, or operational management (bus industry highly regarded) Strong leadership skills with the ability to motivate and hold teams accountable Knowledge of transport compliance (e.g. Passenger Transport Act, fatigue management) Experience in scheduling, fleet coordination, and service delivery Excellent communication and problem-solving abilities Strong computer skills and ability to learn new systems Personal Attributes Calm under pressure with a proactive approach Professional and confident communicator High attention to detail and commitment to quality Flexible and adaptable in a dynamic environment Community-minded with an interest in regional operations What We Offer A leadership role with real impact on service delivery Supportive team environment Opportunity to shape and improve operational performance Competitive salary package based on experience Additional Requirements Flexible availability to meet operational needs Commitment to workplace safety and WHS practices Ability to maintain high professional and service standards Our Values At Des’s Minibus, we are committed to integrity, teamwork, and delivering outstanding service. We value respect, open communication, and a shared responsibility for success. Apply Now If you’re ready to take the lead in a dynamic transport operation and make a real difference, we’d love to hear from you.
