Purpose As the Rooms Division Manager, your key role is to ensure the seamless operation of the Front Office and Housekeeping departments, all geared toward achieving exceptional guest satisfaction. Your collaborative partnership with the General Manager will be instrumental in driving revenue growth. Primary Responsibilities Champion exceptional customer service standards, ensuring that guests' needs are met promptly and effectively Provide support and guidance to Department Heads (where applicable) to enhance the effective management of all team members Cultivate an environment of open communication and operational efficiency among departments to ensure the overall financial success of the property Maintain a forward-thinking business perspective, actively seeking opportunities to expand and retain owner and guest business within the property Lead by example by consistently delivering passionate, knowledgeable, and friendly service to both external and internal guests Address issues and challenges proactively, finding innovative solutions to ensure a seamless guest experience Coach and mentor team members for their career growth, while leveraging networking and learning opportunities for your own development Skills and Experience Experience as a Rooms Division Manager or department head within Front Office or Housekeeping Strong financial acumen and understanding of revenue management Ability to adapt to changing circumstances and work well under pressure Proficiency in conflict resolution and crisis management You foster a can – do approach with impeccable attention to detail and exceptional time management skills Flexible availability to accommodate various shifts, including weekends and public holidays as required
