Telecommunications Emergency Management Officer Grade : 7/8 Salary range : $113,574-$125,720 superannuation and leave loading Duration : temporary full time for up to 12 months Location : NSW (primary office: Sydney). This may be subject to change in line with DCS workplace policies. About the role The Telecommunications Emergency Management Officer supports the coordination, response and recovery of telecommunications services during emergencies and significant incidents across NSW. You will work in operational, timecritical environments to help ensure emergency responders and communities remain connected when it matters most. The role requires flexibility, sound judgement and the ability to work collaboratively with a wide range of stakeholders. This position requires: Participation in a 24/7 oncall roster with response at short notice with response at short notice Attendance at Emergency Operations Centres during incidents Intrastate travel, including regional and remote deployments About the team This role sits within the Telecommunications Emergency Management Unit (TEMU) in the NSW Telco Authority. TEMU coordinates the telecommunications emergency management function for NSW. The team works closely with emergency services, government agencies and telecommunications providers through the Telecommunications Services Functional Area (TELCOFAC) to maintain and restore critical communications during emergencies. The unit operates in a fastpaced, highly collaborative environment with a strong focus on public safety, resilience and service continuity. Key responsibilities Support the response and recovery of telecommunications services during emergencies and significant incidents across NSW in highpressure, timecritical environments. Coordinate activities across member organisations of the Telecommunications Services Functional Area (TELCOFAC) to maintain and restore critical communications. Performng Duty Officer, functions including assessing incident impacts, determining response actions and escalating issues as required. Acting as a Liaison Officer in Emergency Operations Centres (EOCs) working closely with emergency services, government agencies and telecommunications carriers. Analyse incidents in line with established procedures and policies while exercising sound judgement where information is limited or evolving. Prepare briefings, reports and operational documentation. Contribute to training, exercises and capability development activities to strengthen emergency preparedness and response. For more information on the role and its accountabilities, click here to view the role description. To be successful in this role you will have Ability to obtain and retain Essential Security Clearance within six months Demonstrated experience working in emergency management, incident response or operational environments. Willingness and ability to participate in a 24/7 oncall roster and deploy during emergency events, call roster and deploy during emergency events. Strong written and verbal communication skills, including the ability to explain complex issues under pressure. Proven resilience, adaptability and sound judgement in highstress situations. Demonstrated ability to work collaboratively across agencies, organisations and jurisdictions. Nice to have: Experience in emergency management, critical infrastructure, telecommunications, utilities or related sectors. Exposure to incident management frameworks, Emergency Operations Centres or functional area coordination. Experience contributing to exercises, simulations or emergency capability development initiatives. Experience working in government or public sector environments. About NSW Telco Authority NSW Telco Authority (NSWTA) operates and manages the Public Safety Network to deliver radio communications for frontline responders. We work with emergency services and telecommunications carriers to protect communications assets during emergencies and natural disasters. NSWTA is a delivery agency with responsibility for over $1.5 billion in key NSW Government projects that connect communities and support emergency services. We lead and coordinate whole-of-government connectivity strategy to bridge the digital divide and help keep people and places safe. NSWTA operates as a standalone Statutory Authority within the Department of Customer Service. We promote flexibility and we will consider part time, job share and other flexible arrangements. We’re proud of our customer-centric, people-first culture and it is key to the success of our fast-moving, high-performance organisation, where our people and partners live and breathe our values of Integrity, Trust, Service and Accountability. We understand the importance of continuing to learn and grow in your career and provide a range of training and development opportunities to keep upskilling and nurturing our people. We’re also committed to creating opportunities for job mobility and new experiences within our organisation or the wider public sector. For more information, go to NSW Telco Authority Salary Grade 7/8, with the base salary for this role starting at 113,574 base plus superannuation Click Here to access the Role Description . For enquiries relating to recruitment please contact Fiona Glover via fiona.glover@customerservice.nsw.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: 9:59am Thursday 30th April Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here . We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact fiona.glover@customerservice.nsw.gov.au or 02 9494 8351. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process
