Take hold of a monster opportunity as an Application Support Engineer in our Technology team. If you’re a good fit for this role, we’d love, you to apply. Why join us? You'll get 14% super as standard, to help your future come alive. Unleash your potential and build a career to be proud of through excellent training and development opportunities. Balance your work between in-person days at our purpose-built hubs and working from home. In the office, enjoy end of trip facilities, a yoga and multi-faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces About the role Australian Retirement Trust is seeking an Application Support Engineer to support and maintain our Omni Registry platform, underpinning critical financial transactions such as contributions, benefit payments, rollovers, and regulatory reporting. You’ll play a key role in ensuring the stability, performance, and integrity of high volume, regulated transaction flows, and core record keeping systems. As the escalation point for integration and processing issues, you’ll use ServiceNow, Splunk, Omni, SQL, and Atlassian toolsets to identify root causes, resolve incidents, and minimise business impact. The role includes participation in an on-call roster for mission critical systems. Location: Brisbane Key Responsibilities: Provide specialist support for the Omni Registry platform, ensuring reliable transaction processing and exception handling Manage incidents, problems, and changes via ServiceNow, aligned to ITIL best practices Troubleshoot orchestration failures, suspended messages, data issues, and transaction recoveries Perform root cause analysis and implement permanent fixes, workarounds, data fixes and internal customer updates Proactively monitor platforms and transaction flows using Splunk, SQL queries, and Omni logging tools Configure alerts and dashboards for early detection of performance or processing issues Maintain support documentation and assist stakeholders with system understanding Escalate issues to development teams and vendors as required About you You are a proactive, detail-oriented Enterprise Application support specialist with experience supporting financial or transactional systems in production environments. You thrive in regulated, high availability settings and are confident working across technical and business teams. Key Skills and Experience: Proven experience supporting large enterprise platforms Experience with high volume financial transactions, and platform integrations Strong skills in ServiceNow, Splunk, SQL Server, and incident/problem management Ability to diagnose and resolve complex integration and data issues quickly Experience with high volume transaction flows for financial, superannuation or insurance platforms Strong communication and stakeholder management skills ITIL Foundation, Agile/SDLC exposure, and financial services experience desirable Willingness to participate in an on-call roster About us Our 2.4 million members trust us to take care of over $330 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you’ll be valued and heard in a respectful workplace. We've created an environment where you can be yourself and do amazing work. It's that simple. Apply online now Everyone is welcome to apply. We value diverse thinking, cultures, perspectives, backgrounds, and abilities. Awaken your career at Australian Retirement Trust and apply now. Applications close 11:30pm 28th April 2026. We don’t want to leave you with a monstrous wait. So, you’ll hear from us after the closing date to find out whether you’ve made it through to the next round or not. Being fair and up-front is important to us – and recruitment is no different.
