Manager, Contracts & Commercial Performance Clerk Grade 11/12 | Full-time | Ongoing About the Role In this role, you’ll lead a team and work with stakeholders and suppliers to make sure key services are delivered well and provide value. Join Revenue NSW as Manager, Contracts & Commercial Performance and support better outcomes through strong planning, clear communication, and effective supplier relationships. You’ll guide the end-to-end management of key agreements—setting priorities, solving problems early, and helping stakeholders get the most value from the services we buy. Key Responsibilities Team Leadership & Strategy Lead, coach and develop a high-performing team, creating a clear sense of purpose and shared ways of working Set priorities and improve how work is planned, tracked and delivered to meet business needs Drive continuous improvement by introducing practical tools and processes that make it easier for people to do great work Contract Management Excellence Create clear management plans for agreements, including measures of success, simple governance, and sensible risk controls Keep track of progress and outcomes, and provide straightforward reporting that helps people make decisions Support stakeholders with practical advice to strengthen agreements, improve performance, and address issues early Stakeholder & Supplier Relations Build trusted relationships with internal stakeholders and external suppliers to support delivery and shared outcomes Identify issues early, manage risks, and take action to keep work on track and maximise value Lead discussions on changes, renewals, and resolving disagreements, using a fair and solutions-focused approach What You'll Bring Leadership & Collaboration Proven ability to build high-performing teams and deliver results through collaborative leadership Exceptional stakeholder management skills with experience across diverse organisational levels Commercial & Operational Capability Experience leading or supporting teams that manage supplier or service relationships, with a focus on getting results Ability to set up clear ways of working—roles, responsibilities, governance and reporting—to support consistent delivery Demonstrated strength in negotiating outcomes, balancing priorities, and using data and feedback to improve performance Communication & Interpersonal Skills Clear, confident communication—written and verbal Strong facilitation and negotiation skills, with the ability to work through differing views Ability to influence and build buy-in with people at different levels and from different backgrounds What We Offer Flexible Working Arrangements Choose from our offices in Parramatta, Lithgow, Maitland, Gosford, or Wollongong Flexible working options to support work-life balance Occasional travel to Parramatta for team collaboration and stakeholder engagement Professional Development Opportunity to shape strategic procurement outcomes for NSW Work with a diverse, regional team committed to excellenceContribute to meaningful public service that builds a prosperous, safe, and fair society How to Apply Submit your application with: Current CV highlighting relevant experience Cover letter demonstrating alignment with the role requirements Questions? Contact Leona Lobo at leona.lobo@revenue.nsw.gov.au Salary Grade 11/12, with the base salary for this role starting at $149,739 base plus superannuation Click Here to access the Role Description . For enquiries relating to recruitment please contact Neha Bajaj via neha.bajaj@customerservice.nsw.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: 23rd April 2026, Thursday at 10am Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here . We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact neha.bajaj@customerservice.nsw.gov.au or 02 9494 8351. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process
