Our Client Our client is a NSW Government agency operating within the justice and community services sector, supporting individuals who require assistance with financial decision-making and asset management. With a statewide presence and a workforce of several hundred employees, the organisation delivers essential services to vulnerable members of the community, including people with disability, older individuals, and those requiring legal financial oversight. The agency is known for its structured environment, strong governance frameworks, and commitment to ethical service delivery. Why Contract With Us At Charter Diligence, we go beyond just placement — we support our contractors with practical benefits that reflect real-life needs. All contractors engaged through us have access to early cash advances on approved timesheets, offering flexibility in cases of unforeseen expenses or cash flow challenges. Unlike traditional labour hire providers, we understand that life doesn’t always align with a pay cycle — and we're here to help when it matters most. Well, ask your mates if they’re already a Charter Diligence Contractor — chances are, they’re already benefiting from the support we provide. About the Role This opportunity is suited to professionals who enjoy working in structured environments while contributing to meaningful outcomes for the community. You will play a key role in supporting privately appointed financial representatives by ensuring they understand and meet their legal and financial responsibilities. The position involves managing a portfolio of cases, providing guidance on financial administration, and reviewing decisions to ensure they align with the best interests of the individuals being supported. You will also act as a key point of contact, offering advice and escalating complex matters where required. Position : Multiple Client Service Officers x 12 Pay rate: $40.80/hr super Location : Parramatta, Wollongong or Newcastle Working Arrangement : Onsite (5 days per week) Start Date : ASAP Duration : 5 weeks with possible extension Application Window : Limited Key Responsibilities Manage a caseload involving financial oversight and client support activities Provide clear guidance to external financial representatives on obligations and compliance requirements Review financial decisions to ensure alignment with legislative and ethical standards Maintain accurate records, documentation, and reporting in line with policy frameworks Respond to enquiries via phone and shared inboxes in a timely and professional manner Participate in a rotating phone roster across standard business hours Identify and escalate complex or high-risk matters to senior team members Conduct quality checks on financial documentation and reporting submissions Build effective relationships with stakeholders including clients, families, and service providers Support continuous improvement initiatives and contribute to team knowledge sharing About You Experience in client service, case management, administration, or financial services Experience in a call centre environment Exposure to working with vulnerable individuals, including people with disability or older persons Understanding of financial management principles, compliance, or governance frameworks Qualifications in finance, accounting, community services, or a related discipline (desirable) Strong communication skills with the ability to explain complex information clearly High attention to detail and ability to manage competing priorities Comfortable working in a structured, process-driven environment Willingness to participate in call monitoring and quality assurance activities Proficient in Microsoft Office and case management systems Full working rights in Australia are required (no sponsorship available) Immediately start, not able to consider a long notice period. As a mandatory requirement for this contract role required by our client, applicants are kindly asked to complete a compliance check and upload their work rights verification at www.charterdiligence.com.au/portal. Incomplete submissions may not be considered. If you have any questions or need assistance with the process, please don’t hesitate to contact our team—we’re here to help. Application Process Important: Due to the high volume of applications and the limited submission timeframe, we may not be able to contact all applicants. This is not a reflection of interest, but a result of operational constraints. As part of mandatory government contract requirements, priority will be given to candidates who have completed all necessary compliance checks. For applicants with privacy concerns regarding work rights verification submission, documents may be presented in person at our local offices for sighting. We encourage candidates who are passionate about making a difference and possess the necessary experience and skills to apply. Please apply to this job post or submit your CV along with a cover letter detailing your qualifications and interest in the role to this job post. For confidential inquiries, contact our recruitment team at recruitment@charterdiligence.com.au and (02) 7208 7776 (Sydney), (03) 9001 7776 (Melbourne), (07) 3866 7776 (Brisbane), or (08) 6118 7776 (Perth). Charter Diligence is an equal-opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals, regardless of their background. Join us and be part of a team that is shaping the future of the industry.
